Current Opportunities

RFP (Request for Proposals) for the Cranz Farm Inn & Event Center

Business Office Coordinator

RESPONSIBILITY: Responsible for carrying out general accounting and business functions.

CLASSIFICATION: This position is classified as full-time and is non-exempt with regard to overtime compensation.

REPORTING: This position reports directly to the Controller and indirectly to the Human Resources Director.

SUPERVISION: This position has no direct reports.

COORDINATION: Coordinates all general accounting and business functions, including human resources. Works collaboratively with all WRHS departments.

DUTIES:
Specific Responsibilities include:
• Prepare bank deposits and take deposits to the bank.
• Enter cash receipts into the accounting software.
• Collect invoices, purchase orders and packing slips, ensure all paperwork is complete, that goods and services have been received as billed.
• Secure approval of invoices and enter invoices into accounting system.
• Collect receipts from credit card users for credit card purchases.
• Prepare and send out invoices for school tours, rentals, and other revenue as necessary. Follow up on overdue invoices. Provide a monthly aging report of outstanding invoices to the Controller and related WRHS department heads.
• Responsible for mail room activities, including outgoing mail postage, maintenance of the postage machine, retrieving mail from the Post Office and distribution of mail to recipients.
• Assist with Human Resources duties, including new hire paperwork and coordination/communication with WRHS departments
• Attend department meetings, and other meetings as necessary to provide any necessary Business Office support for operations.
• Work at major Hale Farm & Village events as assigned, including but not limited to Maple Sugar Festival, the Civil War event, the Made in Ohio event, and Harvest Festival. When these events occur, the incumbent must coordinate with the Controller to minimize overtime. Note that this involves weekend duties.
• Performs other duties as assigned.

QUALIFICATIONS:
The Business Office Coordinator should have a high school diploma with at least one year of experience in bookkeeping or accounting in a business office or related administrative office, or at minimum an Associate’s level degree specializing in accounting or business administration. He or she must have the highest ethical standards, and have solid computer operation skills, including Microsoft Office products. He or she must be able to efficiently manage and process large amounts of information. He or she must also have strong communication skills, both written and oral, and must be dependable, detail-oriented, thorough, and demonstrate a willingness to take initiative and work in a team. The Business Office Coordinator has access to highly confidential information and must maintain the confidentiality of that information.

If interested in the position, please send your cover letter and resume to Jennifer Dukes, HR Manager at jdukes@wrhs.org

African American History Archivist

The Western Reserve Historical Society (WRHS) is pleased to announce a search for the position of African American History Archivist.

The African American Archives of the Western Reserve Historical Society (WRHS) was established in 1970. Its purpose is to collect, preserve and make accessible historic documents, photographs, memorabilia, art, and artifacts pertaining to African American life, history and culture in Northeast Ohio. The collection includes manuscripts, photographs, microfilm, and newspaper collections. Museum artifacts are specific to the African American experience and cover a wide range of topics and categories of primary importance to the body of Black history.

Western Reserve Historical Society gratefully acknowledges The George Gund Foundation, The Booker Tall Endowment Fund, The George L Forbes Endowment Fund, The Margaret R Barron Scholarship Fund, and the United Black Fund for their support of our African American History initiatives.

Title: African American History Archivist

Responsibility: Responsible to the Acting Library Director for the assessment, accessioning, inventorying, arrangement, description, processing, preservation of manuscripts, creation of finding aids, and maintaining donor relationships.

Classification: This position is classified as full-time, professional and is exempt with regards to overtime compensation.

Coordination:
1. Coordinates with associated WRHS endeavors for library and archival projects, including exhibitions, public programs, special events, educational programs, and as otherwise needed.
2. Maintains associations with a variety of professional organizations to remain current on professional standards and matters in the archives field as well as promote WRHS and its interests

Supervision: Occasionally supervises interns and volunteers.

Duties:

1. Supports WRHS’s strategic and operational priorities
2. Arranges, processes, and preserves collections in accordance with accepted professional standards and practices, including understanding and implementation of DACS and EAD
3. Describes collections accurately and appropriately in accompanying finding aids including using Encoded Archival Description for online finding aids.
4. Maintains professional standards for work environment and records of collections – including confidentiality, deed of gifts, stewardship, processing, storage, et cetera.
5. Supports and contributes ideas, content, and other information to the WRHS’s marketing and communication strategy
6. Collaborates with WRHS Cataloging, IT Systems Manager and Archives Team to insure accurate and timely entry of archival collection data into the WRHS Collection Management System and with OCLC.
7. Participates in development and implementation of policies and standards for the archives
8. Occasional travel, evening and weekend hours will be necessary to accommodate WRHS operations
9. Undertakes other duties as assigned by the Acting Library Director.

Qualifications:

1. Education: Master’s degree in library science (MLIS) with an emphasis on archival processing and management preferred. Bachelor’s degree in history or related field.
2. Experience: Two years of archival processing experience, EAD understanding, and knowledge of MPLP required.
3. Outstanding analytical, organizational, project, and time management skills and the ability to work on multiple projects simultaneously.
4. Evidence of active membership, participation, and involvement in professional and scholarly associations related to archives and/or libraries or willingness to join such organization(s).
5. Ability to be proactive, flexible, and collaborative in order to accomplish library and institutional goals.
6. Demonstrated proficiency and capability with information technology systems in the context of a special collections library and archival program.
7. Experience with legal and ethical standards associated with archival and manuscript collections.
8. Excellent written, verbal skills and strong interpersonal skills.
9. Demonstrated commitment to diversity, equity, access, and inclusion.
10. Requires prolonged sitting, chiefly at a computer terminal. Some bending, stooping, and stretching. Occasionally may require lifting up to 50 pounds

If interested, please send your cover letter and resume to Jennifer Dukes, HR Manager at jdukes@wrhs.org

Farm and Horticulture Coordinator

RESPONSIBILITY: The Farm & Horticulture Coordinator reports to the Director of Hale Farm & Village. This position is responsible for the health and safety of all HFV livestock and to ensure that they are effectively viewed and educationally interpreted for all visitors; for the museum’s horticultural operation; to care for the farm buildings, farm machinery, fields, and gardens; to teach 19th century history to diverse audiences using a variety of techniques; to provide exceptional customer service; to supervise, coordinate, and to serve as a resource and role model to interpretive staff, volunteers, and interns.

CLASSIFICATION: This position is classified a full time professional and is non-exempt from overtime compensation.

COORDINATION: Coordinates all Farm activities with the HFV Director and works closely with the Education Manager & Public Program Manager and the Preservation and Maintenance Department.

DUTIES:
1. Provide the visiting public with informative, accurate, and engaging information about Hale Farm & Village and 19th century agricultural history in the Western Reserve and America through demonstrations of 19th century skills, farm chores, and interpretation of historic gardens, and animal husbandry.
2. Care for the health, safety, cleanliness, and breeding schedule of all HFV animals.
3. Recommend and oversee the acquisition and removal of livestock based on health, temperament and program requirements.
4. Responsible for training all livestock and for the training of all personnel involved in the handling of livestock
5. Responsible for coordinating with the Education & Public Program Manager for scheduling, production and delivery of all agricultural programs used in demonstrations throughout HFV
6. Maintenance of fences, gates, feed troughs, barns, and outbuildings in coordination with the Maintenance and Preservation Lead.
7. Participate in general and reservation based programming
8. Wear period appropriate clothing when necessary
9. Continually improve the historical authenticity of the museum.
10. Maintain the physical cleanliness of the agricultural program equipment, grounds, and buildings.
11. Proactive seeks out and secures cash and in-kind support for HFV Farm and Horticulture Initiative
12. Suggest and implement farm-focused earned revenue activities such as workshops, demonstrations and online videos to increase engagement of audiences with Hale Farm & Village.
13. All other duties as assigned by Hale Farm & Village management.

QUALIFICATIONS:
1-3 years experience in a living history farm operation preferred; a degree in agriculture, animal husbandry, or related field. The incumbent should possess a strong working knowledge of farm animal husbandry (horses, cows, sheep, goats, swine, chickens and fowl). Ability to operate farm equipment and machinery is required.

The Farm & Horticulture Coordinator should have experience with farming, gardening, and general maintenance. Experience with school tours, outreach programs, and special events are preferred. The position requires working weekends and evenings, and a willingness to perform a wide range of responsibilities is expected.

This position must actively support & respect Hale Farm & WRHS’ mission, policies, people and procedures, as well as demonstrate professional behavior, a positive attitude in working with the visiting public, dependability and reliability. The Farm & Horticulture Coordinator must demonstrate superior responsibility and supervisory skills.

Incumbent will exemplify WRHS’s core values – Integrity, Innovation, Stewardship, Diversity & Inclusion, and Excellence.

If interested in the position, please send your cover letter and resume to Jennifer Dukes, HR Manager at jdukes@wrhs.org

Retail Sales Manager, Hale Farm & Village

RESPONSIBILITY: Responsible to the Director of Hale Farm & Village for overseeing Retail earned income activities at Hale Farm & Village and for the operations of the Gatehouse Visitor Center. Earned income areas include, but are not limited to, admission/ticket sales, retail and wholesale sales in the MarketPlace, ecommerce, and Hale Cafe.

CLASSIFICATION: This position is classified as full-time, professional, and the incumbent is exempt from overtime compensation.
Hours and schedule will change seasonally for accommodate museum operations. Weekends are required.

SUPERVISION: Hale Farm and Village Sales/Admissions team, Hale Cafe staff, as well as volunteers and/or interns.

COORDINATION: Coordinates closely with the Hale Farm & Village Director and as needed with the Education Manager & Public Programs Manager to develop/maintain sales and merchandise inventory strategies. Coordinate with Director for day-to-day operations, as well as, development and maintenance of the MarketPlace, Ecommerce site, Hale Caf, and special events. Coordinate financial reporting and administrative support with the HFV / WRHS Business Office. Contributes to and participates in collaborative efforts between HFV MarketPlace/admissions and other WRHS departments and sites. Offers ideas and suggestions for expanding and unifying sales efforts across the institution. Supports income generation initiatives by identifying and recommending programs and activities based on the strengths of the department that will contribute to the fiscal success of WRHS.

RESPONSIBILITIES:
Retail & Wholesale Sales
Objective: Grow HFV retail revenue by providing guests with a unique shopping experience both onsite and web-based where they discover one of a kind HFV hand-made artisan pieces and a variety of historically inspired, Made in Ohio, and quality museum merchandise

Duties:

1. Maintain a flow of product and merchandise to support level of sales
2. Responsible for daily closing reports, procedures and receipts
3. Manage and administer the point of sale system for HFV, consistent with WRHS guidelines
3. Assist the Director in developing and acts as manager and administer for the ecommerce HFV sales site.
4. Implements an effective visual presentation of product and merchandise both onsite and web-based.
5. Supports and contributes ideas and information to the HFV section of the WRHS and ecommerce web site as it relates to admissions and retail sales.
6. Maintains the highest level of customer service
7. Supports all WRHS Membership programs
8. Maintain, develop and train an efficient, dedicated sales team
9. Manage and perform all admission functions and supervise admission staff.
10. Control retail and wholesale store operating expenses and complies with WRHS accounting systems and procedures.

Food Service
1. Direct all HFV revenue initiatives for in house and/or contracted food service providers in coordination with the HFV Director and Director of Sales and Marketing.
2. Maintains Hale Caf area in to county health code standards and Serve Safe Standards.
3. Complete food service training and receive certification from the Health Department.
4. Assists with organizing all HFV related preferred caterer or food vendor details for special events

QUALIFICATIONS:
1. Job-related skills include, but are not limited to initiative, goal orientation, creativity, and communication. Ability to walk/stand for long periods of time is necessary. Ability to manage time effectively is critical, and ability to thrive within a team environment is essential.
2. Bachelor’s Degree required; Degree in Sales, Marketing, Hospitality, American History or a related field preferred, but not necessarily required.
3. Minimum three years of previous retail sales experience required experience in a museum and/or a non-profit retail operation desirable, but not necessarily required. Ecommerce website experience and maintenance preferred.
4. Experience working with the public required
5. Essential personality traits include enthusiasm, dependability, flexibility, integrity.
6. Qualified candidates must subscribe to the highest levels of customer service

If interested in the position, please send your cover letter and resume to Jennifer Dukes, HR Manager at jdukes@wrhs.org

Museum Ambassador, Cleveland History Center

RESPONSIBILITYY: Responsible to the Director of the Cleveland History Center for greeting and welcoming visitors to the museum and the monitoring and protection of the structures, property, collections, staff, and visitors of the Western Reserve Historical Society. Reports to Ambassador in Charge.

CLASSIFICATION: This position is classified as operational and is non-exempt with regard to overtime compensation.

SUPERVISION: Reports to the Ambassador in Charge for daily assignment. No direct supervision of others within the department.

COORDINATION: Through the Director of the Cleveland History Center (CHC) works with the WRHS departments and auxiliaries on a daily basis. Closely coordinates daily activities with Director of Cleveland History Center and Visitor Services Manager.

DUTIES:
1. Individual and group visitor assistance and control.
2. Protect the collection, premises, employees and visitors against fire, theft, vandalism and other dangers that might result in injury, damage or loss.
3. Know and share the WRHS mission and vision with the visitors. Able to give basic directions within facility and neighborhood.
4. Conduct regular inspections of the premises as assigned.
5. Remain alert while on duty and maintain awareness of the activities within the designated post.
6. Maintain confidentiality within the department.
7. Communicate problems and areas for improvement to his/her supervisor or other departments as needed.
8. Other tasks as assigned by the Director of CHC and as necessary to assure the operational function of WRHS.

QUALIFICATIONS: Pleasant manner, observant, tactful, tolerant, honest, alert, and neat. Conscientious in following regulations and instruction from higher authority. The candidate must not be convicted of any felony or misdemeanor involving any crime of dishonesty, breach of trust, theft, violence, or substance abuse. Museum Ambassadors interact with many people throughout their day, so it is imperative they are personable and do their best to create a positive work environment.

To apply please send your cover letter and resume to Jennifer Dukes, HR Manager, at jdukes@wrhs.org No phone calls please.

Cataloger

RESPONSIBILITY: Responsible to the Library Director
CLASSIFICATION: This position is classified as full-time professional, and is exempt from overtime compensation.
COORDINATION:
1. Works closely with the WRHS Reference, Archives, Curatorial and IT teams.
2. Coordinates with WRHS team to support institutional priorities for exhibitions, public programs, special events, educational programs, and as otherwise needed.
Supervision: Occasionally supervises interns and volunteers.
DUTIES:
1. Oversees and conducts all on-line Library original and copy cataloging activities. This includes print materials, retrospective cataloging of existing collections, and cataloging new acquisitions.
2. Administers ILS (Integrated Library System), including CuadraSTAR collection management software and any future Library collection systems.
3. Maintains awareness of trends in institutional repositories, and will pursue opportunities for enhancing ILS services through the adoption of new technologies, linked data practices, funded projects, and partnerships.
4. Works with Library team to ensure proper application of descriptive metadata standards.
5. Supports WRHS’s collections management strategy, including accessions and deaccessions.
6. Works with Library team and auxiliaries to select published materials for permanent addition to the Library collections.
7. Works with patrons and community partners to provide specialized content experiences, programs, outreach and deliverables.
8. Maintains associations with a variety of professional organizations to remain current on professional standards as they relate to cataloging.
9. Maintains professional, secure, and organized work spaces, including offices, closed stacks, archival storage space, and work rooms.
10. Works with the HR associate to secure volunteers and interns for work in library and archives activities in areas relating to the duties enumerated above.
11. Occasional evening and weekend hours will be necessary to accommodate institutional events and needs.
12. Undertakes other duties as assigned by the Library Director

QUALIFICATIONS:
1. Education: MLIS with an emphasis on cataloging and on-line access to bibliographic resources and special collections.
2. Experience: Minimum of two years of library experience in technical services or cataloging. Additionally, experience cataloging in USMARC format on OCLC.
3. Knowledge of current cataloging and metadata standards, including RDA, DACS, EAD, MARC, Dublin Core. Also, BIBFRAME, MARCXML, METS and MODS metadata standards.
4. Demonstrated proficiency and capability with information technology systems in the context of a special collections library and archival program.
5. Experience performing name, series, and subject authority work. Complete original and copy cataloging in all formats, including physical and digital resources and serials.
6. Evidence of active membership, participation, and involvement in professional and scholarly associations – commitment to stewarding professional standards and involvement.
7. Ability to be proactive, flexible, and collaborative in order to accomplish library and institutional goals. Outstanding analytical, organizational, project, and time management skills and the ability to work on concurrent projects.
8. The qualified candidate will have demonstrated leadership skills and an entrepreneurial mindset, and will role model WRHS’s core values: Integrity, Innovation, Stewardship, and Connectivity.
9. Requires prolonged sitting, chiefly at a computer terminal. Some bending, stooping, and stretching. Occasionally may require lifting up to 50 pounds.
10. Must possess a valid driver’s license and be willing to travel locally.
11. Successful completion of a background check and drug screening

To apply please send your cover letter and resume to Jennifer Dukes, HR Manager, at jdukes@wrhs.org No phone calls please.

Event Facilitator, Cleveland History Center (CHC)

RESPONSIBILITY: Responsible to the Cleveland History Center Sales Manager for ensuring a safe and positive guest experience, a successful event and to implement and ensure adherence to all established operational policies and procedures.

CLASSIFICATION: This position is classified as part time, operational and is non-exempt with regard to overtime compensation.

SUPERVISION: None

COORDINATION: Works with the Sales Manager to provide excellent customer service, and to facilitate and execute private events at the Cleveland History Center in University Circle. Work closely with security, facilities, programming, and sales/admission staff to coordinate the event experience. Work closely with vendor operations to ensure museum and guest safety and quality service.

DUTIES:

1. Oversee the event execution to ensure it meets the needs of the client.

2. Implement and ensure adherence to all established operational policies and procedures.

3. Take charge of any emergency situations occurring in the museum, including the completion of incident reports when necessary.

4. Ensure all incidents, whether guest service or safety, are reported to the CHC leadership team including CHC Director, VP of Facilities, Security Lead, Education & Public Programs Manager and Sales Manager.

5. Ensure and maintain a safe and clean environment for staff and guests. Oversee quality control, sanitation, and maintenance of guest service operation and restroom facilities.

6. Perform extensive physical setup and breakdown for non-catered events, as well as taking out the trash, and set up chairs and tables for said events.

7. Act as liaison for WRHS, rental client, and vendors on day of event.

8. Individual and group visitor control and assistance.

9. Assist the coordination of vendors for private events

10. Maintain open and detailed communication with Sales Manager of event details, outcomes and issues.

11. Protect the collection, premises, employees and visitors against fire, theft, vandalism and other dangers that might result in injury, damage or loss.

12. Control and manage rental inventory.

13. Perform other duties as assigned.

QUALIFICATIONS:
Pleasant manner, observant, tactful, resourceful, self-starter, tolerant, honest, alert, neat, and in good health. Conscientious in following regulations and instruction. Can legally handle alcohol. Can lift up to 50 lbs. Can withstand working outdoors in high temperatures and stand for long periods of time. Able to work with a team and motivate others. Must be able to commit to late-night hours, and weekend availability.

To apply please send your cover letter and resume to Jennifer Dukes, HR Manager, at jdukes@wrhs.org No phone calls please.

Museum Educator, Cleveland History Center (CHC)

RESPONSIBILITY: Responsible to the PK-12 Education Coordinator
CLASSIFICATION: This position is classified as part-time. This is a mission-driven, entry-level position in the museum field of formal and informal education. Training protocol is required and provided.

PAY RATE: $12.00 per hour

SUPERVISION: None.

COORDINATION: Works closely with the Education Team to facilitate, execute, and enhance museum interpretation, standards-based educational programming, public programs, and museum floor operations. In coordination with other museum team members, promotes, sells, and contributes to programs, tours, membership, and value-added experiences that significantly enhance public understanding of and access to Cleveland History Center exhibits and collections throughout the museum.

DUTIES:
1. High energy, positive, team player facilitates learning and demonstrates excellent classroom/group management skills when working with diverse audiences to include: Pre-K- post secondary students, interns, English language learners, learners with exceptionalities, adult and senior audiences, homeschool families, general museum-going public, families, and teachers.
2. Facilitates standards-based, inquiry-based school and youth field experiences based on the WRHS collections and Northeast Ohio history and experience. Subject matter competencies required for museum educators include State of Ohio Learning Standards for Social Studies (Economics, Government, Geography, and History), Financial Literacy, English Language Arts, Social and Emotional Learning, as well as limited Technology, Math, and Science topics.
3. Skillfully and respectfully facilities discussion on issues of social justice, race, equity, and inclusion.
4. Facilities learning in a range of settings to include whole group, small group, and one-on-one, hands-on educational programming at the Cleveland History Center and outreach locations, including but not limited to schools, libraries, senior centers, community centers. (Mileage and travel time for outreach programs are reimbursed.)
5. Engages with multigenerational audiences by giving tours of exhibitions and interacting with museum guests in galleries.
6. Responsible for being fully trained, prepared, and on-time for scheduled programs, tours, speaking engagements and museum interpretation shifts.
7. Competent in academic research skills, source citation, and teaching social studies skills and methods.
8. Prepares and maintains the materials used in programs, including site set-up, technology set-up, program clean-up, and other assigned custodial duties.
9. As a part of a collaborative Education and Public Programs team, the museum educator will assist in the development, researching, writing, piloting, organizing, promoting, executing, evaluating, and providing professional feedback for school programs, teacher professional developments, tours, speaker’s bureau programs, special events, Region 3 Ohio History Day competition and other activities as assigned.
10. As needed, assists with special events sponsored by or at the Cleveland History Center or other WRHS locations, including mandatory attendance for select Cleveland History Center signature events.
11. Accountable to the Education Team for authentic, thorough, and engaging presentations to all audiences. This includes but is not necessarily limited to authenticity and/or professionalism of dress/appearance, program materials, and props, as well as the cleanliness and safety of work and gallery spaces.
12. Works with security team and front line staff to ensure the safety and security of museum guests and collections. Must follow all emergency procedures.
13. Other duties as may be assigned.

QUALIFICATIONS:
Must have experience working with children and youth in structured environments;

Must have a desire to teach and work with learners of all ages;

Must have public speaking experience;

Embodies WRHS core values- integrity, stewardship, connectivity, and innovation;

Must have time management and organization skills;

Have the ability to work with a wide range of museum personnel, to work independently, but willingly function as a member of a team;

Be able to prioritize, but also have extreme flexibility;

Must exhibit tact, enthusiasm, professional behavior, and appearance;

Must be able to lift and carry up to 45lbs. Must be able to stand in one place for long periods of time, stand on feet for long periods of time, ascend and descend stairs, bend, kneel, sit on floor, and complete any other physical tasks requiring moderate strength, flexibility, and stamina;

RECOMMENDED:
Bachelor’s Degree in Early Childhood Education, Middle Childhood Education, Secondary Social Studies Education, Public History, History, Art History, Sociology, Humanities, or related field;

Substantial work related and/or experience maybe considered equivalent to degree;

First Aid/CPR/AED training is a plus

To apply please send your cover letter and resume to Jennifer Dukes, HR Manager, at jdukes@wrhs.org No phone calls please.

Guest Services Associate, Cleveland History Center (CHC)

RESPONSIBILITY: Responsible to the Visitor Services Manager for providing exceptional customer service including guest orientation, front line sales, membership and admission, merchandise promotion, and profitability.

CLASSIFICATION: Part-time; non-exempt from overtime compensation

SUPERVISION: N/A

COORDINATION: Coordinates activities with the front line staff at the Cleveland History Center and with the Visitor Services Manager to carry out daily operations.

RESPONSIBILITY: Providing competent and adequate coverage for the Admissions Desk and Museum Store including opening and closing responsibilities.

DUTIES:
1. Greet every guest as they enter
2. Assist with incoming calls and inquiries
3. Accurately record all transactions on the point-of-sale system
4. Assist customers with merchandise selections and/or information on exhibits and events
5. Promote and sell memberships
6. Keep work area clean and organized
7. Assist with annual museum store physical inventory
8. Maintain Core Performance Standards:
a. Commit to a regular schedule
b. Follow dress code and other codes of conduct as explained in the WRHS employee handbook
9. Effectively communicate and assist, as needed, with special events
10. Stay alert at all times to prevent damage and theft
11. Support income generation initiatives by identifying and recommending programs and activities based on the strengths of the department that will contribute to the financial success of WRHS.
12. Other duties as assigned

QUALIFICATIONS:
1. Previous experience working with the public
2. Job-related skills include, but are not limited to, interpersonal and customer service skills, ability to communicate clearly and effectively
3. Essential personality traits include enthusiasm, dependability, flexibility, and integrity.
4. Candidate will embody WRHS core values – integrity, stewardship, connectivity, innovation, and excellence.

To apply please send your cover letter and resume to Jennifer Dukes, HR Manager, at jdukes@wrhs.org No phone calls please.

Rentals Event Staff, Hale Farm & Village

RESPONSIBILITY: This position is responsible to the Rentals Manager, the Rentals Lead, and Management at Hale Farm and Village (HFV).

CLASSIFICATION: Part time, non-exempt from overtime

SUPERVISION: N/A

COORDINATION: Our organization is looking for energetic event staff to help facilitate events for our unique venue. This is a part time customer service position. Working in conjunction with the Rentals Manager, Rentals Lead, and HFV Management, employee is responsible for ensuring the rental customer needs are met and the HFV property is protected.

DUTIES:
1. Customer Service:
• Serve as liaison for renting parties and attending vendors, assisting with location of fixtures, electricity, etc., the communication of HFV policies, and set-up/clean-up needs and restrictions.
• Maintains key knowledge about Hale Farm history, daily and special programming, and special events.

2. Basic Site Services:
• Set-up and take-down of tables and banquet furniture.
• Restroom and site maintenance, including trash as necessary, communicating fixture and site maintenance issues and emergencies to the Rentals Manager, Rentals Lead or Site Manager immediately.
• Ensure closing checklist is completed by catering vendors and site is prepared for the next day, including closing the site for the evening.

3. Ensure renting parties are following all required safety guidelines and all other HFV policies.
• Ensure renting parties and caterer/bartending services are complying with all state health codes and regulations regarding alcohol consumption.
• Ensure visitors remain in appropriate rented areas.

4. Remain alert while on duty and to be aware of the activities within the designated post.

5. Security:
• Protect the premises, collections, animals, employees and visitors against damages, fire, theft, vandalism, and other dangers that might result in injury, damage, or loss.
• Conduct regular inspections of the premises and other duties as assigned.

6. Maintain confidentiality within the department

7. May be assigned other tasks necessary to assure the operational function of Hale Farm & Village, including special event weekends.

QUALIFICATIONS:
1. Experience with customer service.
2. Comfortable speaking and working with the public.
3. Ability to lift at least 25 pounds.
4. Must be able to sit or stand for extended periods of time.
5. Must be able to do light duty cleaning.
6. Must not be convicted of any felony or misdemeanor involving any crime of dishonesty, breach of trust, theft, violence or substance abuse.

DATES OF EMPLOYMENT:
March through December weekends and evenings, times depend on rental schedule.
Typically evening rentals are 3pm to 12am+

To apply please send your cover letter and resume to Jennifer Dukes, HR Manager, at jdukes@wrhs.org No phone calls please.

Hale Farm Sales Associate MarketPlace & Cafe

RESPONSIBILITY: Responsible to the Retail Sales Manager and/or Management team for assisting with the operations of the museum store, admissions and café, including front line sales and customer service, accuracy, and profitability.

CLASSIFICATION: Seasonal, Part-time; non-exempt from overtime compensation

SUPERVISION: N/A

COORDINATION: Coordinates with the Retail Sales Manager and Manager on Duty to carry out daily admission, retail and cafe operations.

RESPONSIBILITIES:
1. Maintains a high level of customer service:
– Assists in answering all customer questions and concerns.
– Answers phones in a pleasant and knowledgeable manner.
– Maintains key knowledge about Hale Farm history, daily and special programming and special events.
– Carries out all policies and procedures for guest services
– Handles customer purchases and returns in either Marketplace, Café of Admissions
– Communicates special orders and notifies customers of their arrival.
– Performs all admission functions.

2. Maintains a flow of merchandise to support level of sales:
– Accurately record all transactions on the point-of-sale system.
– Keeps store and café stocked appropriately from inventory.
– Communicates with management as to inventory levels and necessities.
– Keeps accurate inventories as assigned by management.

3. Implements an effective visual presentation of merchandise including appropriate signage:
– Maintains a clean and safe work environment, including store, café, and common areas of Gatehouse.
– Perform weekly assigned cleaning and maintenance tasks.
– Maintains fixtures and equipment. Report issues to Sales Manager.
– Works with Sales Manager or Sales Lead to maintain professional and attractive signage and promotional displays.

4. Maintains Café operations to Health Department, Serve-Safe and management standards.
– Maintain absolute cleanliness of all areas of the Cafe, including
kitchen equipment, food storage areas, as well as the restaurant dining areas.
– Must comply with all state health codes and regulations regarding food safety and alcohol consumption.
– Prepares a limited café menu as assigned and/or needed throughout the work week.
– Uses all equipment properly and maintains equipment correctly.

5. Maintain Core Performance Standards:
– Commits to a regular schedule.
– Follows dress code and other codes of conduct.
– Provides additional assistance for key events.

6. Comply with the Society’s accounting systems and procedures:
– Follows procedures for transfer of daily sales receipts to the manager on duty or business office on a timely basis.
– Assists to controls operating expenses, including, but not limited to, supplies, merchandise, and equipment.

9. Other duties as assigned by the Hale Farm Retail Sales Manager, or Management staff.

QUALIFICATIONS:
1. Job-related skills include, but are not limited to initiative, goal orientation, creativity, and communication. Ability to walk/stand for long periods of time is necessary.

2. Essential personality traits include enthusiasm, dependability, flexibility, and integrity.

3. Sales and food service background is desirable.

To apply please send your cover letter and resume to Jennifer Dukes, HR Manager, at jdukes@wrhs.org. No phone calls please.

Museum Educator, Hale Farm & Village

RESPONSIBILITY: Responsible to the Education & Public Program Manager
CLASSIFICATION: Part time, seasonal, non-exempt from overtime
SUPERVISION: N/A
COORDINATION: Works closely with the Education & Public Program Manager to provide quality educational and public programs for youth, school groups, and other visitors of all ages. Position might be asked to coordinate and work with Hale Farm & Village’s sales department, facility rentals, agricultural department, craft and trade, foodways, and preservation programs.

DUTIES:
1. Works directly or remotely with guests, from early childhood to adult, facilitating hands-on educational programming at Hale Farm & Village, outreach locations, or through distance learning platforms.
2. Reads and researches, independently and as assigned, in preparation for teaching all programs offered through the HFV Education & Public Program department, as well as learning background information to enhance and bolster existing interpretation and demonstrations of daily lifeway skills. These skills might include practicing penmanship, hearth or woodstove cooking, or garment mending.
3. Learns standard script for specific school and youth programming for educational delivery both on site and virtual education experiences, including Zoom and Google Meet.
3. Prepares and maintains the materials and spaces in all assigned areas for programs, including site set-up, cleanup, and routine general housekeeping.
4. Participates in the evaluation of programs and provides feedback in a timely and professional manner.
5. May be asked to help with the development of new program content and methodologies, partnerships, training of new staff, interns and/or volunteers.
6. Participates in special events sponsored by or at Hale Farm & Village, including mandatory attendance for select Hale Farm signature events.
7. Accountable to the Education & Public Program Manager for authentic, thorough, and engaging presentations to all audiences. This includes but is not necessarily limited to authenticity of dress/appearance, program materials and props, as well as the cleanliness and safety of assigned sites.
8. To be trained in 19th century craft production, which may include candle making, broom making, and fiber arts for both educational and sales production. This may also include leading adult workshops, school and youth hands-on activities, and daily interpretation.
9. Present engaging and appropriate historical interpretative experiences, including period costuming as assigned, program materials, and readying sites for visitors.
10. Accepts other duties as may be assigned by the Education & Public Program Manager.

QUALIFICATIONS:
1. Have a desire to teach and work with guests of all ages, from early childhood to adult.
2. Can work independently; contribute as a member of a diverse museum team.
3. Exhibits excellent research, writing, and communication skills
4. Exhibits flexibility to accommodate changing conditions while also prioritizing information.
5. The ability to exhibit tact, enthusiasm, and professional behavior.
6. Dependable and reliable approach to tasks, including remaining on schedule and managing time.
7. A passion for American history. While knowledge of the 19th century and the Western Reserve is desired, it is not required. All that’s required is a willingness to learn.
8. Experience in a historic craft & trade area, or arts training and experience in a related area, or the willingness to be trained in new skills as needed.
9. Be physically able to accomplish routine program tasks, or crafts & trades production and demonstration tasks throughout seasonal conditions.
10. Training or experience in education is helpful, preferably having an undergraduate degree in social studies, social sciences, humanities, or education; teaching experience in the K-12 range of grades or experience in a museum or youth educational program is beneficial

To apply please send your cover letter and resume to Jennifer Dukes, HR Manager, at jdukes@wrhs.org No phone calls please.