About this position
Responsibility
Responsible to the Cleveland History Center Sales Manager for ensuring a safe and positive guest experience, a successful event and to implement and ensure adherence to all established operational policies and procedures.
Classification
This position is classified as part time, operational and is non-exempt with regard to overtime compensation.
Supervision
None
Coordination
Works with the Sales Manager to provide excellent customer service, and to facilitate and execute private events at the Cleveland History Center in University Circle. Work closely with security, facilities, programming, and sales/admission staff to coordinate the event experience. Work closely with vendor operations to ensure museum and guest safety and quality service.
Duties
- Oversee the event execution to ensure it meets the needs of the client.
- Implement and ensure adherence to all established operational policies and procedures.
- Take charge of any emergency situations occurring in the museum, including the completion of incident reports when necessary.
- Ensure all incidents, whether guest service or safety, are reported to the CHC leadership team including CHC Director, VP of Facilities, Security Lead, Education & Public Programs Manager and Sales Manager.
- Ensure and maintain a safe and clean environment for staff and guests. Oversee quality control, sanitation, and maintenance of guest service operation and restroom facilities.
- Perform extensive physical setup and breakdown for non-catered events, as well as taking out the trash, and set up chairs and tables for said events.
- Act as liaison for WRHS, rental client, and vendors on day of event.
- Individual and group visitor control and assistance.
- Assist the coordination of vendors for private events
- Maintain open and detailed communication with Sales Manager of event details, outcomes and issues.
- Protect the collection, premises, employees and visitors against fire, theft, vandalism and other dangers that might result in injury, damage or loss.
- Control and manage rental inventory.
- Perform other duties as assigned.
Qualifications
Pleasant manner, observant, tactful, resourceful, self-starter, tolerant, honest, alert, neat, and in good health. Conscientious in following regulations and instruction. Can legally handle alcohol. Can lift up to 50 lbs. Can withstand working outdoors in high temperatures and stand for long periods of time. Able to work with a team and motivate others. Must be able to commit to late-night hours, and weekend availability.
To apply please send your cover letter and resume to Jennifer Dukes, HR Manager
