About this position
Responsibility
Responsible to the Retail Sales Manager and/or Management team for assisting with the operations of the museum store, admissions and café, including front line sales and customer service, accuracy, and profitability.
Classification
Seasonal, Part-time; non-exempt from overtime compensation
Supervision
N/A
Coordination
Coordinates with the Retail Sales Manager and Manager on Duty to carry out daily admission, retail and cafe operations.
Responsibilities
1. Maintains a high level of customer service:
- Assists in answering all customer questions and concerns.
- Answers phones in a pleasant and knowledgeable manner.
- Maintains key knowledge about Hale Farm history, daily and special programming and special events.
- Carries out all policies and procedures for guest services
- Handles customer purchases and returns in either Marketplace, Café of Admissions
- Communicates special orders and notifies customers of their arrival.
- Performs all admission functions.
2. Maintains a flow of merchandise to support level of sales:
- Accurately record all transactions on the point-of-sale system.
- Keeps store and café stocked appropriately from inventory.
- Communicates with management as to inventory levels and necessities.
- Keeps accurate inventories as assigned by management.
3. Implements an effective visual presentation of merchandise including appropriate signage:
- Maintains a clean and safe work environment, including store, café, and common areas of Gatehouse.
- Perform weekly assigned cleaning and maintenance tasks.
- Maintains fixtures and equipment. Report issues to Sales Manager.
- Works with Sales Manager or Sales Lead to maintain professional and attractive signage and promotional displays.
4. Maintains Café operations to Health Department, Serve-Safe and management standards.
- Maintain absolute cleanliness of all areas of the Cafe, including kitchen equipment, food storage areas, as well as the restaurant dining areas.
- Must comply with all state health codes and regulations regarding food safety and alcohol consumption.
- Prepares a limited café menu as assigned and/or needed throughout the work week.
- Uses all equipment properly and maintains equipment correctly.
5. Maintain Core Performance Standards:
- Commits to a regular schedule.
- Follows dress code and other codes of conduct.
- Provides additional assistance for key events.
6. Comply with the Society’s accounting systems and procedures:
- Follows procedures for transfer of daily sales receipts to the manager on duty or business office on a timely basis.
- Assists to controls operating expenses, including, but not limited to, supplies, merchandise, and equipment.
9. Other duties as assigned by the Hale Farm Retail Sales Manager, or Management staff.
Qualifications
- Job-related skills include, but are not limited to initiative, goal orientation, creativity, and communication. Ability to walk/stand for long periods of time is necessary.
- Essential personality traits include enthusiasm, dependability, flexibility, and integrity.
- Sales and food service background is desirable.
Compensation: $12.00/hour
To apply please send your cover letter and resume to Jennifer Dukes, HR Manager
