Employment

 Current Opportunities

 

 

For information regarding our unpaid Summer Internship Opportunities, please visit our Internship Information Page.

 


Hale Farm Seasonal Sales Associate

RESPONSIBILITY: Maintain a high level of guest service within The MarketPlace at Hale Farm and Village, Admissions and the Hale Farm and Village’s Café 1810 by delivering knowledgeable and friendly service. Sales Associates have a variety of roles within the Sales Department including, generating sales, merchandising, restocking, cashiering, safeguarding inventory and preparing and holding foods to government standards. The Associate works a flexible work schedule to ensure proper store and cafe coverage at all times, including weekends and some evenings.

CLASSIFICATION: Part-time, Seasonal & non-exempt from overtime compensation

COORDINATION: Coordinates with the Retail Sales Manager to carry out daily Admission, MarketPlace and Café operations.

RESPONSIBILITIES:
• Ensure that guests receive outstanding service by providing a friendly environment which includes greeting guests, maintaining solid product knowledge and all other aspects of guest service.
• Maintain a professional appearance and demeanor.
• Proactively interact with guests in a professional manner; ability to make each visitor feel welcome.
• Resolve customer complaints in a professional and efficient manner, calling upon supervisor when needed.
• Provide guidance, assistance and instructions to guests in case of emergency.
• Process admissions, program fees and membership fees.
• Answer phones and provide detailed information to the guest in regards to the museum, MarketPlace and Café.
• Perform sales transactions in POS system throughout shift.
• Issue receipts, refunds, credits, and accurate change due to customers.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Balance monies to daily receipts at the end of the shift without incurring any shortage or overage.
• Stays abreast of all Museum events both ongoing and upcoming.
• Aid guests in locating merchandise.
• Must be able to proactively intercept, engage, and demonstrate product to customers and able to effectively communicate product features.
• Be able to effectively communicate product relationship to the museums programming and mission.
• Assist in processing and replenishing merchandise and monitoring floor stock levels; help to maintain an orderly and attractive store and an organized stockroom by keeping merchandise filled and neatly displayed.
• Assist in floor moves, merchandising, display maintenance and housekeeping.
• Assists in the promotion and sales of Museum memberships.
• Follow proper food handling procedures, possess basic knowledge in the use and maintenance of various kitchen operations including but not limited to: Grill, Oven Microwave, Dishwasher, etc.
• Serve customers with food, drinks and other products.
• Explaining menu items and specials, counter service, bussing, delivering food orders, food preparation, cooking, dishwashing, and general cafe presentation and customer service.
• Other duties as assigned by the Hale Farm Retail Sales Manager.

SKILLS & ABILITIES:
• Excellent customer service and communication skills.
• Adept at taking initiative, working without continuous supervision and working as a team member.
• Must naturally enjoy interacting with people of all ages.
• Willingness to learn new skills, problem solve and critically evaluate your work.
• Ability to multi-task and prioritize required.
• Proficiency with relative point of sale software.
• Ability to function as part of a close-knit team, and enjoy working with the public.
• Must be available to work on weekends and occasional evenings.
• Must be available to work extended hours and special events, as needed. Must be available to attend sales and team meetings.
• ServSafe Food Safety Certification recommended, but not required.

QUALIFICATIONS:
• Job-related skills include, but are not limited to initiative, goal orientation, creativity, and communication. Ability to walk/stand for long periods of time is necessary.
• Previous retail, cash-handling, merchandising skills and customer service experience is a plus.
• Previous food service/handling, recommended.
• Essential personality traits include enthusiasm, dependability, flexibility, and integrity.
• Must be outgoing and enthusiastic. Must be professional, courteous, dependable, adaptable, organized and efficient. Must show initiative to sell.
• Must be able to work in a fast paced, child-centric environment that values a diverse clientele.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:
• Physical requirements include long periods of standing, stooping, kneeling, bending, squatting/crouching, crawling/kneeling, pushing/pulling, climbing (ladders) and reaching above the shoulders and lifting of up to 50 lbs.
• Ability to work in outside elements during all seasons of the year as not all building are air conditioned or heated; museum is open regardless of the weather and the need to be outside is required.

To apply please send your cover letter and resume to Janet Waterman, HR Associate, at jwaterman@wrhs.org


Part-Time Museum Gift Shop Sales Associate

RESPONSIBILITY: Responsible to the Sales Manager for the operations of the retail store including front line sales and customer service, membership and admission, merchandise presentation, and profitability.

CLASSIFICATION: Part-time; non-exempt from overtime compensation

SUPERVISION: N/A

COORDINATION: Coordinates with the Sales Manager to carry out daily store and admissions operations.

RESPONSIBILITY: Providing competent and adequate coverage for the Museum Store and Admissions Desk, including opening and closing responsibilities.

DUTIES:

  1. 1.   Greet every guest as they enter the store
  2. Open and close store/admissions as trained
  3. Accurately record all transactions on the point-of-sale system
  4. Keep Sales Manager apprised of merchandise stock levels through spot inventory checks
  5. Assist customers with merchandise selections and/or information on exhibits and events
  6. Promote and sell memberships
  7. Fill mail, web, and phone orders
  8. Keep store area clean and stocked
  9. Assist with physical inventory
  10. Maintain Core Performance Standards:
    1. Commit to a regular schedule
    2. Follow dress code and other codes of conduct as explained in the WRHS employee handbook
  11. Effectively communicate and assist, as needed, with special events
  12. Stay alert at all times to prevent damage and theft
  13. Support income generation initiatives by identifying and recommending programs and activities based on the strengths of the department that will contribute to the financial success of WRHS.
  14. Other duties as assigned       

QUALIFICATIONS:

  1. Previous experience working with the public
  2. Job-related skills include, but are not limited to, interpersonal and customer service skills, interest in sales work, ability to communicate clearly and effectively
  3. Ability to walk/stand for long periods of time
  4. Essential personality traits include enthusiasm, dependability, flexibility, and integrity.
  5. Candidate will embody WRHS core values – integrity, stewardship, connectivity, and innovation.

All interested applicants should submit a resume and cover letter to Janet Waterman at jwaterman@wrhs.org.


Grants Manager

RESPONSIBILITY: The Grants Manager is responsible to the Vice President of Advancement for all foundation and corporate giving to WRHS.

CLASSIFICATION: This position is classified as full-time professional and is exempt from overtime compensation.

SUPERVISION: WRHS interns and volunteers

DUTIES:
1. Works with the VP of Advancement, the President and WRHS Staff Directors to develop an aggressive foundation, corporate and government grant calendar to support operations and special projects (inc. capital.) and programs.

2. Personally participate in solicitations to all foundations and corporate donors and maintain contact with key foundation and corporate personnel through the grant/sponsorship/giving process.

3. Prepare and submit detailed fundraising plans for all foundation and corporate giving to the VP of Advancement.

4. Develop and oversee a prospect research program for local, state and national foundation prospects.

5. Establish and administer fund raising and cultivation programs including plans and proposals in the following areas: grants to foundations, grants to governmental agencies, annual fund giving from foundations (community and corporate) and the areas related to foundation and corporate relations for special events and programs.

6. Work with development support staff to maintain all foundation giving records and a log of solicitations made, responses pending, and tracking reports/grids for foundations.

7. Monitor the activities of the foundation and corporate grants/sponsorship calendar to ensure that all deadlines are met, and to track the status of requests and stewardship requirements for all grants made to WRHS.

8. Act as the liaison between foundation and corporate representatives and key project staff to ensure that the conditions of the award are fulfilled on both sides.

9. Maintain associations with a variety of professional organizations to remain current on professional matters in the museum and non-profit fund raising fields and to advance the mission and interests of WRHS

10. Perform other special development tasks as assigned by the VP of Advancement.

QUALIFICATIONS:
The Grants Manager is a professional position of the Western Reserve Historical Society that requires professional experience and achievement, unquestioned personal integrity and creativity. Educational requirements include an undergraduate degree in a related field. Professional experience should include at least five years of development work with a non-profit organization, preferably a museum or other cultural non-profit organization. The ability to communicate effectively and consistently in a team atmosphere is essential. Good working knowledge of Raiser’s Edge is desirable. The ability to meet a continuing series of goals-oriented deadlines is essential.

Interested candidates should email both a cover letter and resume to Janet Waterman at jwaterman@wrhs.org.


Education & Public Program Coordinator

RESPONSIBILITY: This position is responsible to the Education & Public Program Manager.

CLASSIFICATION: This position is classified as full-time professional and is exempt with regard to overtime compensation.

SUPERVISION: Under direction of the Education & Public Program Manager, will supervise museum educators, artisans, interns and volunteers presenting HFV programs and events throughout the year as needed.

COORDINATION:
1. Works with all HFV staff responsible for the development and implementation of HFV program experiences.
2. Coordinates the operational needs of the site, staff and program needs with the Education & Public Program Manager.
3. Contributes to and participates in collaborative efforts between HFV and community partners regarding HFV program experiences.

DUTIES:
1. With the Education & Public Program Manager, works on collegial basis with HFV staff to develop, update and implement for all mission-related program experiences program experiences presented by Hale Farm & Village.
2. With the Education & Public Program Manager and designated staff, coordinates reservations for all HFV reservation-based programs & initiatives, including but not limited to school groups, Youth Entrepreneurship Education, summer youth programs, Holiday Lantern Tours, Day Camps for Kids, InHale Workshops for Adults, and other events and exhibitors.
3. With the Education & Public Program Manager, recruits, trains and evaluates all museum educators, artisans and volunteers.
4. With the Education & Public Program Manager, insures and maintains the highest standards of quality for the programs and experiences presented by HFV.
5. Supports income generation initiatives by identifying and recommending mission-related ventures, based on the strengths of HFV, which will contribute to the financial success of WRHS.
6. With the Education & Public Program Manager, plans, orders and maintains materials and supplies needed for HFV program department.
7. With the Education & Public Program Manager, contributes to routine organization of program resources, including inventory, storage, maintenance and replacement, as well as suggesting use in programming.
8. Responsible for the timely and thorough submission of paperwork to Education & Public Program Manager and the business office.
9. Provides information to ensure that published program information is consistently current, accurate, and is used to the fullest extent possible to promote access to and use of the program experiences.
10. Acts as Manager on Duty when necessary and assigned.
11. Undertakes other specific duties as assigned by the Education & Public Program Manager.

QUALIFICATIONS:

1. The ability to perform research to supplement new and existing program content and experiences, including the ability to write curriculum that aligns to state standards.
2. The ability to prepare and manage a budget.
3. The ability to communicate effectively with others, manage details, maintain stability under pressure, and have the flexibility to handle multiple tasks is highly desirable.
4. The incumbent must possess an undergraduate degree in education, history, non-profit management, museum studies or related field.
5. Creativity, initiative, enthusiasm, positive demeanor, confidentiality, and reliability are crucial to the success of this position.
6. Must be willing to work a flexible schedule to assist with and manage the periodic weekend and evening needs of HFV.

All interested applicants should submit a resume and cover letter to Janet Waterman at jwaterman@wrhs.org. No phone calls please.


Museum Educator, Cleveland History Center

RESPONSIBILITY: Responsible to the Education and Public Programs Manager

CLASSIFICATION: This position is classified as part-time. This is a mission-driven, entry-level position in the museum and informal education field. Training protocol is required and provided.

PAY RATE: $9.00 per hour

SUPERVISION: None.

COORDINATION: Works closely with the Education and Public Programs Managerial Team to facilitate, execute, and enhance museum interpretation, standards-based educational programming, public programs, and museum floor operations. In coordination with entire museum team including, the Lead Educator, Lead Interpreter, Program Coordinator, Youth Entrepreneurship Education Manager, Sales, Rentals, Security, Facilities, Carousel, Curatorial, Library, Development, Executive and other departments and staff, promotes, sells, and contributes to programs, tours, membership, and value-added experiences that significantly enhance public understanding of and access to Cleveland History Center exhibits and collections throughout the museum.

DUTIES:
1. High energy, positive, team player facilitates learning and demonstrates excellent classroom/group management skills when working with diverse audiences to include: Pre-K- post secondary students, interns, English language learners, learners with exceptionalities, adult and senior audiences, homeschool families, general museum-going public, families, and teachers.
2. Facilitates standards-based, inquiry-based school and youth field experiences based on the WRHS collections and Northeast Ohio history and experience. Subject matter competencies required for museum educators include State of Ohio Learning Standards for Social Studies (Economics, Government, Geography, and History), Financial Literacy, English Language Arts, Social and Emotional Learning, as well as limited Technology, Math, and Science topics.
3. Skillfully and respectfully facilities discussion on issues of social justice, race, equity, and inclusion.
4. Facilities learning in a range of settings to include whole group, small group, and one-on-one, hands-on educational programming at the Cleveland History Center and outreach locations, including but not limited to schools, libraries, senior centers, community centers. (Mileage and travel time for outreach programs are reimbursed.)
5. Engages with multigenerational audiences by giving tours of exhibitions and interacting with museum guests in galleries.
6. Responsible for being fully trained, prepared, and on-time for scheduled programs, tours, speaking engagements and museum interpretation shifts.
7. Competent in academic research skills, source citation, and teaching social studies skills and methods.
8. Prepares and maintains the materials used in programs, including site set-up, technology set-up, program clean-up, and other assigned custodial duties.
9. As a part of a collaborative Education and Public Programs team, the museum educator will assist in the development, researching, writing, piloting, organizing, promoting, executing, evaluating, and providing professional feedback for school programs, teacher professional developments, tours, speaker’s bureau programs, special events, Region 3 Ohio History Day competition and other activities as assigned.
10. Participates in special events sponsored by or at the Cleveland History Center or other WRHS locations, including mandatory attendance for select Cleveland History Center signature events.
11. Accountable to the Education and Public Programs Managerial Team for authentic, thorough, and engaging presentations to all audiences. This includes but is not necessarily limited to authenticity and/or professionalism of dress/appearance, program materials, and props, as well as the cleanliness and safety of work and gallery spaces.
12. Works with security team and front line staff to ensure the safety and security of museum guests and collections. Must follow all emergency procedures.
13. Other duties as may be assigned.

QUALIFICATIONS:
1. Must have experience working with children and youth in structured environments
2. Must have a desire to teach and work with learners of all ages
3. Must have public speaking experience
4. Embodies WRHS core values- integrity, stewardship, connectivity, and innovation
5. Must have time management and organization skills
6. Have the ability to work with a wide range of museum personnel, to work independently, but willingly function as a member of a team
7. Be able to prioritize, but also have extreme flexibility
8. Must exhibit tact, enthusiasm, professional behavior, and appearance
9. Must be able to lift and carry up to 45lbs. Must be able to stand in one place for long periods of time, stand on feet for long periods of time, ascend and descend stairs, bend, kneel, sit on floor, and complete any other physical tasks requiring moderate strength, flexibility, and stamina
10. Recommended Education: Bachelor’s Degree in Early Education, Middle Childhood Education, Secondary Social Studies Education, Public History, History, Art History, Sociology, Humanities, or related field
11. Substantial work related and/or experience maybe considered equivalent to degree
12. First Aid/CPR/AED training is a plus

All interested applicants should submit a resume and cover letter to Janet Waterman at jwaterman@wrhs.org. No phone calls please.


Event Facilitator, Cleveland History Center

RESPONSIBILITY: Responsible to the Cleveland History Center Sales Manager for ensuring a safe and positive guest experience, a successful event and to implement and ensure adherence to all established operational policies and procedures.

CLASSIFICATION: This position is classified as part-time, operational and is non-exempt in regards to overtime with regard to overtime compensation.

SUPERVISION: None

COORDINATION: Works with the Sales Manager to provide excellent customer service, and to facilitate and execute private events at the Cleveland History Center in University Circle. Work closely with security, facilities, programming, and sales/admission staff to coordinate the event experience. Work closely with vendor operations to ensure museum and guest safety and quality service.

DUTIES:

1. Oversee the event execution to ensure it meets the needs of the client.

2. Implement and ensure adherence to all established operational policies and procedures.

3. Take charge of any emergency situations occurring in the museum, including the completion of incident reports when necessary.

4. Ensure all incidents, whether guest service or safety, are reported to the CHC leadership team including CHC Director, VP of Facilities, Security Lead, Education & Public Programs Manager and Sales Manager.

5. Ensure and maintain a safe and clean environment for staff and guests. Oversee quality control, sanitation, and maintenance of guest service operation and restroom facilities.

6. Perform extensive physical setup and breakdown for non-catered events, as well as taking out the trash, and set up chairs and tables for said events.

7. Act as liaison for WRHS, rental client, and vendors on day of event.

8. Individual and group visitor control and assistance.

9. Assist the coordination of vendors for private events

10. Maintain open and detailed communication with Sales Manager of event details, outcomes and issues.

11. Protect the collection, premises, employees and visitors against fire, theft, vandalism and other dangers that might result in injury, damage or loss.

12. Control and manage rental inventory.

13. Perform other duties as assigned.

QUALIFICATIONS: Pleasant manner, observant, tactful, resourceful, self-starter, tolerant, honest, alert, neat, and in good health. Conscientious in following regulations and instruction. Can legally handle alcohol. Can lift up to 50 lbs. Can withstand working outdoors in high temperatures and stand for long periods of time. Able to work with a team and motivate others. Must be able to commit to late-night hours, and weekend availability.

All interested applicants should submit a resume and cover letter to Janet Waterman at jwaterman@wrhs.org. No phone calls please.