Employment

 Current Opportunities


Hale Farm & Village Grounds/Maintenance Worker

RESPONSIBILITY: Responsible to the Maintenance Lead or Director

CLASSIFICATION: This position is classified as seasonal and non-exempt from overtime compensation.

SUPERVISION: This position has no supervisory responsibility.

COORDINATION: Under the guidance of the Maintenance Lead, works with Hale Farm & Village’s departments and auxiliaries on a daily basis as well as for special events and programs.

DUTIES:Landscape maintenance including, but not limited to, cutting grass, weed eating, trash pick-up, weeding, planting, mulching, cutting firewood and other duties as assigned.

General site and vehicle maintenance including, but not limited to buildings, systems, and equipment.

Undertakes other duties as assigned by Maintenance Lead of Hale Farm and Village

QUALIFICATIONS: Ability to stand for long periods of time, Experience operating landscape equipment and chainsaw, ability to lift more than 50 pounds.  Pleasant, honest, reliable, self-motivated, team worker, punctual, neat, with an ability to follow policies and work details.

Please send cover letter and resume to jwaterman@wrhs.org.


Program Manager, Crawford Auto-Aviation Museum (CAAM)

Responsibility: Responsible to President and CEO, WRHS

Classification: The position is classified as full-time and is exempt from overtime compensation.

Supervision: Occasional supervision of interns, volunteers and temporary labor.

Coordination: Manager, Crawford Auto-Aviation Collection; CHC Education and Public Program Manager; Marketing Manager; Youth Entrepreneurship Education Program Manager; Sales Manager; Library Manager

Duties:

1. Develop and execute community events and programs using the Crawford Auto-Aviation Collection, with an emphasis on auto, aviation and transportation history and entrepreneurship.
2. Increase attendance at the CAAM and the Cleveland History Center (CHC) by promoting daily and special CAAM programs and activities.
3. Create and finalize annual CAAM event and exhibit calendar
4. Recommend and research program and exhibit topics, and develop and execute rotating exhibits
5. Responsible for preparing activity, progress and grant reports as required.
6. Responsible for promoting CAAM programs and exhibitions and for supporting audience development for WRHS.
7. Performs other specific duties as assigned.

Qualifications: Minimal requirement is an undergraduate degree in Education, History, Museum Studies or related field. At least three years of previous experience with event programming and/or educational programming or the equivalent, and familiarity with transportation history, is required. Excellent oral and written communication and organizational skills are essential as is the ability to work with a wide variety of people from diverse backgrounds. Qualified applicants will exemplify WRHS’s core values – Integrity, Innovation, Stewardship, Connectivity, and Excellence. Tact, enthusiasm and professionalism are essential. Applicants must be able to work independently, but function as a member of a team for success.

Please send cover letter and resume to jwaterman@wrhs.org


Corporate & Philanthropic History Archivist

Responsibility: Responsible to the Archives & Special Collections Manager for outreach activities associated to the stewardship and growth of the Corporate and Philanthropic History Archives Program.

Classification: This position is classified as full-time professional, and is non-exempt from overtime compensation.

Coordination:

  1. Cultivates relationships with the business and philanthropic community to steward and foster partnerships in the Corporate and Philanthropic History Archives program.
  2. Assists Corporate and Philanthropic organizations with Heritage Management pursuits, including exhibits, celebrations, archives, publications, and more.
  3. Maintains associations with a variety of professional organizations to remain current on professional standards and matters in the archives field and promote WRHS and its interests
  4. Coordinates with WRHS leadership team to assure program meets its funding and reporting requirements to maintain proper stewardship of the program, for both earned and contributed income.
  5. Organizes with associated WRHS strategic priorities for partnerships, exhibitions, public programs, special events, educational programs and as otherwise needed.
  6. Coordinates with collections staff for the digitization, description and access of library and museum content.

Supervision: Occasionally supervises interns and volunteers.

Duties:

  1. Stewards corporate and philanthropic donor relationships with a particular focus on trust and confidentiality.
  2. Facilitates the Archives and Heritage Management program and services requested by corporate and philanthropic organizations.
  3. Seek and acquire and/or recommend acquisition of collections appropriate to the Corporate and Philanthropic History Archives program and the overall mission of the WRHS.
  4. Arranges, processes, and preserves manuscript collections in order to make them accessible to the public.
  5. Describes collections accurately and appropriately in accompanying finding aids.
  6. Maintains professional standards for work environment and records of collections – including deed of gifts, stewardship, processing, storage, et cetera.
  7. Works with Archives & Special Collections Manager and the Development Department in the acquisition of funds through grant writing, earned income, subscriptions, sponsorships, requests for individual contributions and in-kind gifts, the Hundred Year Club, and other forms of fundraising, including the identification and active cultivation of potential donors.
  8. Works with internal departments and partners in providing and recommending relevant corporate and philanthropic archives for use and coordinating activities beneficial to all associated parties.
  9. Maintains awareness of trends in institutional repositories, and will pursue opportunities for enhancing repository services through the adoption of new technologies, linked data practices, funded projects, and partnerships.
  10. Occasional evening and weekend hours will be necessary to accommodate events and needs.
  11. Undertakes other specific temporary projects as assigned by the Archives & Special Collections Manager.

Qualifications:

  1. The Corporate and Philanthropic History Archivist is a professional position at WRHS that requires academic and archival training, substantial work experience, and a familiarity with evolving trends and needs in the archival field.
  2. Education: MLIS or MA in History with emphasis on archival processing and management.
  3. Experience: At least 3 years in an archival or manuscripts repository or corporate archives.
  4. Essential personal traits: trustworthy, forward thinking, enthusiasm for the profession, dependability, integrity, strong team focus, strong work ethic, and able to convey value of the archives program to employees at all levels of corporate and philanthropic partners.
  5. The qualified candidate will have demonstrated leadership skills and an entrepreneurial mindset, and will role model each of WRHS’s core values:  Integrity, Innovation, Stewardship, Connectivity, and Excellence.
  6. Outstanding analytical, organizational, project, communication, public speaking, and time management skills and the ability to work on multiple projects simultaneously.
  7. Demonstrated proficiency and capability with information technology systems in the context of a special collections library and archival program.
  8. Evidence of active membership, participation, and involvement in professional and scholarly associations – commitment to stewarding professional standards and involvement.
  9. Ability to be proactive, flexible, and collaborative in order to accomplish library and institutional goals.
  10. Experience with legal and ethical standards associated with collecting archival materials.
  11. Successful completion of a background check and drug screening.
  12. Must possess a valid driver’s license and be willing to travel locally.
  13. Requires prolonged sitting, chiefly at a computer terminal. Some bending, stooping, and stretching.  Occasionally may require lifting up to 50 pounds.

Please send cover letter and resume to jwaterman@wrhs.org


Event Facilitator

RESPONSIBILITY: Responsible to the Cleveland History Center Sales Manager for ensuring a safe and positive guest experience, a successful event and to implement and ensure adherence to all established operational policies and procedures.

CLASSIFICATION: This position is classified as operational and is non-exempt with regard to overtime compensation.

SUPERVISION: None

COORDINATION: Works with the Sales Manager to provide excellent customer service, and to facilitate and execute private events at the Cleveland History Center in University Circle. Work closely with security, facilities, programming, and sales/admission staff to coordinate the event experience. Work closely with vendor operations to ensure museum and guest safety and quality service.

DUTIES:

  1. Oversee the event execution to ensure it meets the needs of the client.
  2. Implement and ensure adherence to all established operational policies and procedures.
  3. Take charge of any emergency situations occurring in the museum, including the completion of incident reports when necessary.
  4. Ensure all incidents, whether guest service or safety, are reported to the CHC leadership team including CHC Director, VP of Facilities, Security Lead, Education & Public Programs Manager and Sales Manager.
  5. Ensure and maintain a safe and clean environment for staff and guests. Oversee quality control, sanitation, and maintenance of guest service operation and restroom facilities.
  6. Perform extensive physical setup and breakdown for non-catered events, as well as taking out the trash, and set up chairs and tables for said events.
  7. Act as liaison for WRHS, rental client, and vendors on day of event.
  8. Individual and group visitor control and assistance.
  9. Assist the coordination of vendors for private events
  10. Maintain open and detailed communication with Sales Manager of event details, outcomes and issues.
  11. Protect the collection, premises, employees and visitors against fire, theft, vandalism and other dangers that might result in injury, damage or loss.
  12. Control and manage rental inventory.
  13. Perform other duties as assigned.

QUALIFICATIONS: Pleasant manner, observant, tactful, resourceful, self-starter, tolerant, honest, alert, neat, and in good health.  Conscientious in following regulations and instruction. Can legally handle alcohol. Can lift up to 50 lbs. Can withstand working outdoors in high temperatures and stand for long periods of time. Able to work with a team and motivate others. Must be able to commit to late-night hours, and weekend availability.

To apply please submit your cover letter and resume to jwaterman@wrhs.org.

 


Sales Manager, Cleveland History Center

RESPONSIBILITY:  Responsible to the Director of the Cleveland History Center (CHC), headquarters of Western Reserve Historical Society (WRHS) for developing, coordinating, and supervising all CHC sales initiatives – general admission, membership, retail, parking, facility rentals and food services, and expanding them to meet gross and net income goals established in the WRHS annual budget and assuring financial control, accountability, and profitability of all CHC sales operations.

CLASSIFICATION: This position is classified as a full-time professional and is exempt from overtime compensation.

SUPERVISION: Supervises employees, volunteers, and agents engaged in sales and other designated earned income activities.

COORDINATION:

  1. Collaborate with other vendors, retailers, and wholesalers to      increase the profitability of WRHS sales efforts.
  2. Coordinate with CHC team regarding all operations and guest service functions, including but not limited to marketing, guest services, facilities, and collections.

DUTIES:

  1. Produces a written annual business plan with specific income targets and strategies, quarterly reporting provisions, and sales expense/income analysis.
  2. Responsible for and driven to exceed annual earned income goals as set in the budget and annual business plan.
  3. Oversees facility rentals and food services to assure maximum income generation.
  4. Manages all WRHS retail store operations including product selection, store layouts, presentation, inventory management, and pricing.
  5. Conduct site tours of the Cleveland History Center to interested clients on a one-to-one basis.
  6. Control alcohol inventory for private parties.
  7. Commit to a regular schedule (Tuesday-Saturday; alternating Sundays as needed)
  8. Support income generation initiatives by identifying and recommending programs and activities based on the strengths of the department and that will contribute to the financial success of WRHS.
  9. Acts as Manager on Duty on days assigned, ensuring that the museum is open and ready for business and that all guests and staff have a positive experience.
  10. Develops and actively manages an inventory of existing and potential product offerings
  11. Works closely with the marketing department to develop and implement marketing strategies, targeting specific potential customer groups, in order to capitalize on identified product offerings.
  12. Supports institution-wide evaluation and data collection programs, including visitor experience, exhibits, public programs, and research services.
  13. Select appropriate distribution channels from traditional and web-based sources, and develop a tracking system in order to maximize sales potential of product offerings.
  14. Works closely with the Guest Services Team to provide training for working in the museum store and on other earned income initiatives.
  15. Inventories and coordinates existing earned income initiatives, and develops and implements new earned income initiatives.
  16. Supports and enforces the policies and procedures as set by the Safety & Security Task Force.
  17. Undertakes other duties as may be assigned by the Director of the Cleveland History Center.

QUALIFICATIONS:

  1.  1.  The Sales Manager is a member of the Cleveland History Center management team.
  2. The ideal candidate demonstrates an entrepreneurial spirit and drive, appropriate academic training, achievement in sales and marketing, an attitude conducive to team building, and the communication and leadership skills necessary to build a successful operation.
  3. An undergraduate degree, preferably in business administration.
  4. Professional level experience of at least five years in a sales capacity, with demonstrated job-related initiative, goal orientation, creativity, achievement, and growth; experience with other not-for-profit organizations is a plus.
  5. Candidate will embody WRHS core values – integrity, stewardship, connectivity, and innovation.
  6. Essential personality traits include honesty, tact, diplomacy, flexibility, loyalty, enthusiasm, dependability, and an entrepreneurial spirit. Candidate must possess the capacity to work with a diverse group of people includes staff and guests, with a focus on the customer.

 

TO APPLY, PLEASE SEND COVER LETTER AND RESUME TO JANET WATERMAN, HR ASSOCIATE, AT jwaterman@wrhs.org

 


Hale Farm & Village Seasonal Sales Associate

RESPONSIBILITY: Maintain a high level of guest service within The MarketPlace at Hale Farm and Village, Admissions and the Hale Farm and Village Cafe by delivering knowledgeable and friendly service. Sales Associates have a variety of roles within the Sales Department including, generating sales, merchandising, restocking, cashiering, safeguarding inventory and preparing and holding foods to government standards.  The Associate works a flexible work schedule to ensure proper store coverage at all times, including weekends and some evenings.

CLASSIFICATION: Part-time, Seasonal & non-exempt from overtime compensation

SUPERVISION: N/A

COORDINATION: Coordinates with the Retail Sales Manager to carry out daily Admission, MarketPlace and Café operations.

RESPONSIBILITIES:

  1. Ensure that guests receive outstanding service by providing a friendly environment which includes greeting guests, maintaining solid product knowledge and all other aspects of guest service.
  2. Maintain a professional appearance and demeanor.
  3. Proactively interact with guests in a professional manner; ability to make each visitor feel welcome.
  4. Resolve customer complaints in a professional and efficient manner, calling upon supervisor when needed.
  5. Provide guidance, assistance and instructions to guests in case of emergency.
  6. Process admissions, program fees and membership fees.
  7. Answer phones and provide detailed information to the guest in regards to the museum, MarketPlace and Café.
  8. Perform sales transactions in POS system throughout shift.
  9. Issue receipts, refunds, credits, and accurate change due to customers.
  10. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Balance monies to daily receipts at the end of the shift without incurring any shortage or overage.
  11. Stays abreast of all Museum events both ongoing and upcoming.
  12. Aid guests in locating merchandise.
  13. Must be able to proactively intercept, engage, and demonstrate product to customers and able to effectively communicate product features.
  14. Be able to effectively communicate product relationship to the museums programming and mission.
  15. Assist in processing and replenishing merchandise and monitoring floor stock levels; help to maintain an orderly and attractive store and an organized stockroom by keeping merchandise filled and neatly displayed.
  16. Assist in floor moves, merchandising, display maintenance and housekeeping.
  17. Assists in the promotion and sales of Museum memberships.
  18. Follow proper food handling procedures, possess basic knowledge in the use and maintenance of various kitchen operations including but not limited to: Grill, Oven Microwave, Dishwasher, etc.
  19. Serve customers with food, drinks and other products.
  20. Explaining menu items and specials, counter service, bussing, delivering food orders, food preparation, cooking, dishwashing, and general cafe presentation and customer service.
  21. Other duties as assigned by the Hale Farm Retail Sales Manager.

SKILLS & ABILITIES:

  1. Excellent customer service and communication skills.
  2. Must naturally enjoy interacting with people of all ages.
  3. Ability to multi-task and prioritize required.
  4. Proficiency with relative point of sale software.
  5. Must be able to multi-task, function as part of a close-knit team, and enjoy working with the public.
  6. Must be available to work on weekends and occasional evenings.
  7. Must be available to work extended hours and special events, as needed. Must be available to attend sales and team meetings.
  8. ServSafe Food Safety Certification recommended, but not required.

QUALIFICATIONS:

  1. Job-related skills include, but are not limited to initiative, goal orientation, creativity, and communication. Ability to walk/stand for long periods of time is necessary.
  2. Previous retail, cash-handling, merchandising skills and customer service experience is a plus.
  3. Previous food service/handling, recommended.
  4. Essential personality traits include enthusiasm, dependability, flexibility, and integrity.
  5. Must be outgoing and enthusiastic. Must be professional, courteous, dependable, adaptable, organized and efficient. Must show initiative to sell.
  6. Must be able to work in a fast paced, child-centric environment that values a diverse clientele.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

  1. Physical requirements include long periods of standing, stooping, kneeling, bending, squatting/crouching, crawling/kneeling, pushing/pulling, climbing (ladders) and reaching above the shoulders and lifting of up to 50 lbs.

To apply please submit your cover letter and resume to jwaterman@wrhs.org