Employment

 Current Opportunities

 


Hale Farm & Village Rental Manager

RESPONSIBILITY: Responsible to the Director and Director of Sales & Marketing at Hale Farm & Village for overseeing all site rental activities at Hale Farm & Village.

CLASSIFICATION: This position is classified as full-time, professional, and the incumbent is exempt from overtime compensation. Evenings and weekends are required.

SUPERVISION: Hale Farm & Village Rental Lead, Rental Staff, as well as volunteers and/or interns.

COORDINATION: Coordinates closely with the Hale Farm & Village Director of Sales & Marketing to develop site usage sales strategies. Coordinates financial reporting and administrative support with the HFV / WRHS Business Office. Maintains good relationships with preferred caterers, vendors and distributors. Contributes to and participates in collaborative efforts between HFV and other WRHS departments and sites.  Offers ideas and suggestions for expanding and maintaining rentals efforts across the institution.

RESPONSIBILITIES:

Facility Rentals:

Objective: Expand HFV opportunities to earn income from facility rentals

  1. Sell site for rental and group tours
  • Conducts Site tours of Hale Farm throughout the year to interested rental and group tour clients on a one-on-one basis.
  • Prepare, organize and maintain all site rental contracts, payments and orders.
  • Coordinates with client, caterer and vendors all logistics for the event.
  • Works closely with department director to place all alcohol orders, maintain inventory records and charge client promptly and accordingly
  • Prepare, coordinate, and process reservation databases for special programs, rentals and group tours as needed
  • Coordinates with Director of Sales & Marketing, Retail Sales Manager, visitor bureaus, and tourist councils to host group sales-related FAM tours
  • Attends Bridal Shows as deemed necessary and constructively looks for partnerships and events that will promote HFV site rental business
  • Coordinates with other departments to take advantage of retail and wholesale opportunities, particularly HFV craft and trade products
  • Supports and contributes ideas and information to the HFV section of the WRHS website, and social media as it relates to rental sales.
  1. Maintains the highest level of customer service:
  • Coordinates customer service activities with Director, Director of Sales & Marketing and Retails Sales Manager
  • Develops and train an efficient, dedicated rentals team
    1. Prepares work schedules
    2. Enforces dress code and other codes of conduct
    3. Implement training procedures
  • Evaluates job performance of employees per WRHS policy
  • Develop personal relationships with customers and vendors
  • Places special orders and maintains a quality working relationship with vendors, caterers and planners
  • Maintains a customer database for site visits, direct mailing lists and contracted customers
  1. Controls rental operating expenses and complies with WRHS /HFV accounting systems and procedures:
  • Follows procedures to provide sales, contracts and receipts to the business office on a timely basis
  • Controls all operating expenses including, but not limited to, salary cost, supplies, alcohol and equipment
  • Responsible for collection on owed payments from, renters, caterers and vendors

Food Service

  • Works with Retail Sales Manager and Director of Sales & Marketing as necessary for HFV event food service orders.

Group Sales

Objective: Expand HFV opportunities for group and corporate visits, including but not limited to; motor coach tours, customized experiences, all-inclusive catering packages, health and wellness activities, and corporate outings.

Coordinates Gatehouse use with Retail Sales Manager and and Education Manager to develop group tour options that include broader site usage.

  • Prepare, coordinate, and process reservation databases for special programs, and group tours.
  • Coordinate with Director of Sales & Marketing, Retail Sales Manager, visitor bureaus, and tourist councils to host group sales-related FAM tours

QUALIFICATIONS:

  1. Job-related skills include, but are not limited to; goal oriented, ability to take initiative, creative, and good communication skills. Ability to walk/stand for long periods of time is necessary.  Ability to manage time effectively is critical, and ability to thrive within a team environment is essential.
  2. Bachelor’s Degree preferred; Degree in Sales, Marketing, Hospitality or a related field preferred, but not necessarily required.
  3. Minimum three years of previous sales experience in a museum, non-profit or retail operation desirable, preferred.
  4. Experience working with the public required.
  5. Essential personality traits include enthusiasm, dependability, flexibility, integrity.
  6. Qualified candidates must subscribe to the highest levels of customer service.

To apply sent your resume and cover letter to Janet Waterman, HR Associate, at jwaterman@wrhs.org.

 


Sales Manager, Cleveland History Center

RESPONSIBILITY:  Responsible to the Director of the Cleveland History Center (CHC), headquarters of Western Reserve Historical Society (WRHS) for developing, coordinating, and supervising all CHC sales initiatives – general admission, membership, retail, parking, facility rentals and food services, and expanding them to meet gross and net income goals established in the WRHS annual budget and assuring financial control, accountability, and profitability of all CHC sales operations.

CLASSIFICATION: This position is classified as a full-time professional and is exempt from overtime compensation.

SUPERVISION: Supervises employees, volunteers, and agents engaged in sales and other designated earned income activities.

COORDINATION:

  1. Collaborate with other vendors, retailers, and wholesalers to increase the profitability of WRHS sales efforts.
  2. Coordinate with CHC team regarding all operations and guest service functions, including but not limited to marketing, guest services, facilities, and collections.

DUTIES:

  1. Produces a written annual business plan with specific income targets and strategies, quarterly reporting provisions, and sales expense/income analysis.
  2. Responsible for and driven to exceed annual earned income goals as set in the budget and annual business plan.
  3. Oversees facility rentals and food services to assure maximum income generation.
  4. Manages all WRHS retail store operations including product selection, store layouts, presentation, inventory management, and pricing.
  5. Conduct site tours of the Cleveland History Center to interested clients on a one-to-one basis.
  6. Control alcohol inventory for private parties.
  7. Commit to a regular schedule (Tuesday-Saturday; alternating Sundays as needed)
  8. Support income generation initiatives by identifying and recommending programs and activities based on the strengths of the department and that will contribute to the financial success of WRHS.
  9. Acts as Manager on Duty on days assigned, ensuring that the museum is open and ready for business and that all guests and staff have a positive experience.
  10. Develops and actively manages an inventory of existing and potential product offerings
  11. Works closely with the marketing department to develop and implement marketing strategies, targeting specific potential customer groups, in order to capitalize on identified product offerings.
  12. Supports institution-wide evaluation and data collection programs, including visitor experience, exhibits, public programs, and research services.
  13. Select appropriate distribution channels from traditional and web-based sources, and develop a tracking system in order to maximize sales potential of product offerings.
  14. Works closely with the Guest Services Team to provide training for working in the museum store and on other earned income initiatives.
  15. Inventories and coordinates existing earned income initiatives, and develops and implements new earned income initiatives.
  16. Supports and enforces the policies and procedures as set by the Safety & Security Task Force.
  17. Undertakes other duties as may be assigned by the Director of the Cleveland History Center.

QUALIFICATIONS:

  1. The Sales Manager is a member of the Cleveland History Center management team.
  2. The ideal candidate demonstrates an entrepreneurial spirit and drive, appropriate academic training, achievement in sales and marketing, an attitude conducive to team building, and the communication and leadership skills necessary to build a successful operation.
  3. An undergraduate degree, preferably in business administration.
  4. Professional level experience of at least five years in a sales capacity, with demonstrated job-related initiative, goal orientation, creativity, achievement, and growth; experience with other not-for-profit organizations is a plus.
  5. Candidate will embody WRHS core values – integrity, stewardship, connectivity, and innovation.
  6. Essential personality traits include honesty, tact, diplomacy, flexibility, loyalty, enthusiasm, dependability, and an entrepreneurial spirit. Candidate must possess the capacity to work with a diverse group of people includes staff and guests, with a focus on the customer.

All interested applicants should submit a resume and cover letter to Janet Waterman at jwaterman@wrhs.org.


Part-Time Museum Gift Shop Sales Associate

RESPONSIBILITY: Responsible to the Sales Manager for the operations of the retail store including front line sales and customer service, membership and admission, merchandise presentation, and profitability.

CLASSIFICATION: Part-time; non-exempt from overtime compensation

SUPERVISION: N/A

COORDINATION: Coordinates with the Sales Manager to carry out daily store and admissions operations.

RESPONSIBILITY: Providing competent and adequate coverage for the Museum Store and Admissions Desk, including opening and closing responsibilities.

DUTIES:

  1. 1.   Greet every guest as they enter the store
  2. Open and close store/admissions as trained
  3. Accurately record all transactions on the point-of-sale system
  4. Keep Sales Manager apprised of merchandise stock levels through spot inventory checks
  5. Assist customers with merchandise selections and/or information on exhibits and events
  6. Promote and sell memberships
  7. Fill mail, web, and phone orders
  8. Keep store area clean and stocked
  9. Assist with physical inventory
  10. Maintain Core Performance Standards:
    1. Commit to a regular schedule
    2. Follow dress code and other codes of conduct as explained in the WRHS employee handbook
  11. Effectively communicate and assist, as needed, with special events
  12. Stay alert at all times to prevent damage and theft
  13. Support income generation initiatives by identifying and recommending programs and activities based on the strengths of the department that will contribute to the financial success of WRHS.
  14. Other duties as assigned       

QUALIFICATIONS:

  1. Previous experience working with the public
  2. Job-related skills include, but are not limited to, interpersonal and customer service skills, interest in sales work, ability to communicate clearly and effectively
  3. Ability to walk/stand for long periods of time
  4. Essential personality traits include enthusiasm, dependability, flexibility, and integrity.
  5. Candidate will embody WRHS core values – integrity, stewardship, connectivity, and innovation.

All interested applicants should submit a resume and cover letter to Janet Waterman at jwaterman@wrhs.org.


Development Coordinator

RESPONSIBILITY: The Development Coordinator will work closely with and report to the Vice President of Development to assist with the management of the Development department’s data system, WRHS various lines of contributed income, and support departmental fundraising efforts.

CLASSIFICATION: This position is full-time professional position and is non-exempt from overtime compensation.

SUPERVISION: Volunteers as assigned.

RESPONSIBILITIES:

  1. Plan and manage the Development department’s system of data and gift processing, prepare financial and donor reports, generate prospect profiles,  maintain donor records, generate mail and email lists, maintain internal constituency lists, and develop and record protocols for data input and reporting.
  2. Support the Development team in the production of solicitation mailing, acknowledgement letters and other donor mailings including Development department communications to donors, invitations, etc.
  3. Support the Manager of Individual Giving with the screening and cultivation of prospective Annual Fund donors through outreach, prospect cultivation and solicitation. Responsibilities include: conducting research on individual prospects to grow donor prospect database, screening and cultivating prospects and current WRHS donors, managing a call process to facilitate outreach and solicitation. Assist with additional tasks as requested by the Manager of Individual Giving.
  4. Support the Grants Manager to include: coordinating necessary logistics for generation of grant proposals, corporate solicitations and acknowledgements. Assist with cultivation and stewardship efforts as requested by the Grants Manager.
  5. Manage individual gift processing to include: data entry on incoming gifts and pledges and production and delivery of acknowledgement letters to individual donors.
  6. Support the Vice President of Development to include: manage, events and meetings calendar; prepare supplemental materials for fundraising activities; assistance with Board of Directors correspondence, scheduling and organization of committee meetings, and recording of meeting minutes. Assist with additional tasks as requested by the Vice President of Development.
  7. Provide administrative support to Development staff with special event planning and implementation to include: tracking of RSVP’s, dollars raised, event set-up and check-in, and follow-up correspondence.
  8. Monitor Development department supply inventories, and manage the Development department budget.
  9. Supervise, manage and schedule Development volunteers to assist with departmental tasks/mailings.
  10. Work as a team member of the Development department, assisting with all general fundraising activities including special events and fundraising campaigns.
  11. Perform additional tasks as assigned.

QUALIFICATIONS: The ideal candidate must have an undergraduate degree. Professional experience should include at least two years of development work with a nonprofit organization, preferably a museum or other cultural institution, with proven experience in database management. Experience with Raiser’s Edge is required. Must possess strong communication skills, both in speaking and writing, and demonstrate excellent organization skills with attention to detail. Must have the ability to problem-solve and multitask under tight deadlines. Maintain effective working relationships with volunteers, donors and staff. Must maintain donor confidentiality at all times. The ability to work in a positive team-oriented environment, but also function autonomously is essential. Some nights/weekend hours are required.

All interested applicants should submit a resume and cover letter to Janet Waterman at jwaterman@wrhs.org.


Corporate and Philanthropic Associate Archivist

RESPONSIBILITY: Responsible to the Corporate and Philanthropic History Archivist for the assessment, inventorying, arrangement, description, processing, and preservation of archival materials for designated projects and clients.

CLASSIFICATION: This position is classified as part-time, operational and is non-exempt from overtime compensation.

SUPERVISION: None

DUTIES:
1. Supports WRHS’s strategic and operational priorities
2. Creates and executes processing plans for projects. Arranges, processes, and preserves multi-format collections in accordance with best practices.
3. Assist with other heritage management projects including digitization, oral histories, exhibit creation, and research.
4. Describes collections accurately and appropriately in accompanying finding aids/collection guides
5. Participates in the development, documentation, and implementation of standards for the Corporate and Philanthropic program
6. Maintains professional standards in the work environment and with collections – with particular sensitivity to confidentiality and collection stewardship
7. Creates metrics and reports for the Corporate and Philanthropic program
8. Frequent travel and offsite work as well as occasional evening and weekend hours will be necessary
9. Undertakes other duties as assigned by the Corporate and Philanthropic History Archivist

QUALIFICATIONS:
1. Education: Bachelor’s degree required. MLIS or library experience preferred.
2. Experience: Two years of archival processing experience, with knowledge of archival processing standards, such as DACS, preferred
3. Outstanding analytical, organizational, project, and time management skills, an acute attention to detail and accuracy, and the ability to work on multiple projects simultaneously
4. Evidence of interest in professional and scholarly associations related to archives and/or libraries.
5. Ability to be proactive, flexible, and collaborative in order to accomplish project goals
6. Demonstrated proficiency and capability with information technology systems
7. Knowledge of legal and ethical standards associated with archival and manuscript collections.
8. Excellent written, verbal, and interpersonal skills
9. Essential personal traits: exhibit integrity, tact, enthusiasm for the profession, and dependability
10. Must possess a valid driver’s license or means of reliable transportation and be willing to travel on a regular basis
11. Completion of a background check and drug screening

Requires prolonged sitting, some bending, stopping, and stretching—May require lifting up to 50 pounds.

To apply please submit your resume and cover letter to jwaterman@wrhs.org.

DEADLINE: November 19, 2018