About this position
Guest Services Associate
RESPONSIBILITY: Responsible to the Visitor Services Manager for providing exceptional customer service including guest orientation, front line sales, membership and admission, merchandise promotion, and profitability.
CLASSIFICATION: Part-time; non-exempt from overtime compensation
SUPERVISION: N/A
COORDINATION: Coordinates activities with the front line staff at the Cleveland History Center and with the Visitor Services Manager to carry out daily operations.
RESPONSIBILITY: Providing competent and adequate coverage for the Admissions Desk and Museum Store including opening and closing responsibilities. Must have weekend availability.
DUTIES:
- Warmly greet every guest as they enter
- Assist with incoming calls and inquiries
- Accurately record all transactions on the point-of-sale system
- Assist customers with merchandise selections and/or information on exhibits and events
- Promote and sell memberships
- Keep work area clean and organized
- Maintain Core Performance Standards:
- Commit to a regular schedule, including weekend availibility
- Follow dress code and other codes of conduct as explained in the WRHS employee handbook
- Effectively communicate and assist, as needed, with special events
- Stay alert at all times to prevent damage and theft
- Support income generation initiatives by identifying and recommending programs and activities based on the strengths of the department that will contribute to the financial success of WRHS.
- Other duties as assigned
QUALIFICATIONS:
- Previous experience working with the public
- Job-related skills include, but are not limited to, interpersonal and customer service skills, ability to communicate clearly and effectively
- Essential personality traits include enthusiasm, dependability, flexibility, and integrity.
- Candidate will embody WRHS core values – integrity, stewardship, connectivity, innovation, and excellence.
COMPENSATION: $12.00/hour
Please submit your cover letter and resume to Jennifer Dukes, HR Manager to apply for this position. You may apply online or email to jdukes@wrhs.org
