Employment

 Current Opportunities


Cleveland History Center Carousel Operator

RESPONSIBILITY: Responsible to the Education and Public Programs Manager for providing excellent guest service for museum guests including, but not limited to, daily visitation and private events.  Responsibilities include ensuring the carousel ride is clean, in safe working order, and that guest safety and satisfaction is a priority.

CLASSIFICATION: This position is classified as part time, and is non-exempt from overtime compensation.

SUPERVISION: Supervises all Carousel Spotters and volunteers working in the carousel pavilion during any given operator shift.

COORDINATION: Coordinates activities with the Education and Public Programs Manager and front line staff at the Cleveland History Center.  Coordinates ride maintenance with Vice President of Facilities and Curator of Collections and Exhibits.

DUTIES:

  1. Responsible for the overall operation of the Carousel, ensuring that it is open and ready for business and all guests have a positive experience.  Rider safety and guest service is a priority.
  2. Follows all policies and procedures relative to daily visitor access-related operations:  admissions, telephone, signage, orientation materials, visitor comment/complaint(s)
  3. Uphold guest services standards & Maintain rider safety.  These are clearly stated in the Carousel Operating Manual.  They include but are not limited to:
  4. Greet guests in a cheerful manner
    1. Follow and enforce all rules of the ride.
    2. Watch for guests that may need assistance getting on or off the carousel.
    3. Before starting the ride… make sure guests are seated properly, standing near and holding on to their child, all gates are closed and latched.
    4. Do not leave the carousel unattended while it is in motion.
    5. Minimize conversations and focus on the ride and guest safety.
    6. Be alert at all times – no use of electronic devices.
  5. Ensures completion of Incident Reports according to organizational standards regarding staff/visitor safety and artifact damage.
  6. Keeps supervisors informed of key issues – including safety, maintenance, and guest service issues.
  7. Responsible to ensure routine daily and monthly maintenance needs are met.  Keeps VP of Facilities informed of any mechanical issues and follows up to ensure their timely repair.
  8. Receive complaints and resolve them when possible.  Inform supervisor of all guest feedback – positive or negative.
  9. Performs duties in a safe and efficient manner to maintain a safe work environment.
  10. Ensures high standards of WRHS by actions, appearance, and attitude at all times and in all places.
  11. Supports institution-wide evaluation and data collection programs, including visitor experience, exhibits, public programs, and research services.
  12. Promote and sell memberships.
  13. Other duties as assigned by the Education and Public Programs Manager.

QUALIFICATIONS:     

  1. Previous experience working with the public.
  2. Ability to train, influence and motivate team members.
  3. Previous positive safety track record.
  4. Job-related skills include, but are not limited to initiative, goal orientation, creativity, organization, communication, and physical stamina.
  5. Essential personal traits include enthusiasm, dependability, tact, flexibility, and the capacity to work with a variety of people of all ages and backgrounds with a focus on the customer.
  6. Able to work with a team and motivate people.

REQUIREMENTS:

  1. Must be able to stand for long periods of time.
  2. Must be able to lift minimum 25 lbs.
  3. Must have flexibility to work nights and weekends.
  4. Must uphold the WRHS Core Values – Integrity, Stewardship, Connectivity, Innovation

Hale Farm Seasonal Sales Associate

RESPONSIBILITY:  Responsible to the Retail Sales Manager for assisting with the operations of the MarketPlace, Admissions and Cafe including front line sales and customer service, accuracy, food service and profitability.

CLASSIFICATION: Part-time, Seasonal & non-exempt from overtime compensation

SUPERVISION: N/A

COORDINATION:  Coordinates with the Retail Sales Manager and Visitor Services to carry out daily admission and retail and café operations.

DUTIES:

  1. Maintains a flow of merchandise to support level of sales:
  • Works with Retail Sales Manager to coordinate sales and merchandise receipts.
  • Assists the Retail Sales Manager to manage the point of sale system for the store, keeping consistent with the guidelines of WRHS.
  • Accurately record all transactions on the point-of-sale system.
  1. Implements an effective visual presentation of merchandise including appropriate signage:
  • Maintains a clean, safe work environment, including store, café, and common areas.
  • Maintains fixtures and equipment.
  • Works with Retail Sales Manager to maintain professional and attractive signage and promotional windows.
  • Works with Retail Sales Manager to maintain effective merchandise presentation.
  1. Maintains a high level of customer service:
  • Develops personal relationships with customers.
  • Handles customer exchanges and returns.
  • Places special orders and notifies customers of their arrival.
  • Performs all admission, café and MarketPlace functions.
  1. Maintain Core Performance Standards:
  • Commits to a regular schedule.
  • Follows dress code and other codes of conduct.
  • Provides additional assistance for key events
  1. Comply with the Society’s accounting systems and procedures:
  • Follows procedures for transfer of shop receipts to the business office on a timely basis.
  • Assists to controls operating expenses, including, but not limited to, supplies, merchandise, and equipment.
  1. Performs all aspects of Guest Services and Admissions:
  • Maintains communication with all departments regarding special events and programs.
  • Carries out all policies and procedures for guest services
  1. Supports income generation initiatives by identifying and recommending programs and activities based on the strengths of the department that will contribute to the financial success of WRHS.
  1. Other duties as assigned by the Hale Farm Retail Sales Manager

QUALIFICATIONS:

  1. Job-related skills include, but are not limited to initiative, goal orientation, creativity, and communication. Ability to walk/stand for long periods of time is necessary.
  2. Previous retail and/or food service experience highly recommended.
  3. Essential personality traits include enthusiasm, dependability, flexibility, and integrity.

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Hale Farm & Village Garden Educator

RESPONSIBILITY: Responsible to the Farm & Horticulture Coordinator and Education Program Manager.

CLASSIFICATION: Part time seasonal, non-exempt from overtime

SUPERVISION: N/A

COORDINATION: The Garden Educator works closely with the Farm & Horticulture Coordinator to apply & coordinate

agricultural practices and techniques to enhance the quality of the museum’s farm & horticulture program and guest

experiences for school, group and public programs.

DUTIES

The Garden Educator:

  1. Assists with all aspects of horticulture & garden maintenance, including the demonstration of historic practices and techniques for school groups, youth and the general public, facilitating hands-on educational programming at Hale Farm & Village.
  2. Works directly with the public by planning and implementing interactive InHale Day to Day experiences, workshops and guided tours for guests –featuring horticulture, historic farm practices and livestock.
  3. Will participate in daily garden maintenance, property wide, while educating the public about gardening history. Also engage the public to participate in gardening tasks such as cultivating, planting and harvesting. This position will be cross trained with the basic knowledge of livestock husbandry and educational points.
  4. Assists with aspects of livestock husbandry and sustainability at the museum, including guest education and interaction. Livestock include: oxen, sheep, hogs and chickens.
  5. Prepares and maintains tools and materials used in the assigned areas, including site set-up, clean-up and general maintenance duties as determined by the Coordinator.
  6. Wear period appropriate clothing during as fits the nature of assigned duties.
  7. Participates in the evaluation of programs and provides feedback in a timely and professional manner.
  8. Participates in special events sponsored by or at Hale Farm & Village, including mandatory attendance for select Hale Farm community events.
  9. Accepts other duties as may be assigned by the Farm & Horticulture Coordinator or Education Program Manager.

QUALIFICATIONS

  1. Have a desire to teach and work with young people, and be able to make instructions clear to guests, staff and volunteers.
  2. Have the ability to work with a wide range of museum personnel, to work independently, but willingly function as a member of a team.
  3. Exhibits tact, enthusiasm, and professional behavior.
  4. Ability to prioritize and have flexibility in organizing tasks, especially during periods of visitor interaction.
  5. Dependable and reliable, and able to work to a time schedule.
  6. This position is physical in nature and candidates must be able to stand, kneel and bend for extended periods of time, lift heavy objects and work in a variety of conditions.
  7. Must either have experience with large farm animals or an appreciation of their size and care. Must have attention to detail and composure under pressure.
  8. Horticulture experience preferred or a passion and willingness to learn.

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Hale Farm & Village Farm Hand Educator

RESPONSIBILITY: This position is responsible to the Agriculture & Horticulture Coordinator of Hale Farm & Village for care and maintenance of livestock, gardens, farm implements and program demonstrations.

CLASSIFICATION: This position is classified as part-time and is non-exempt with regard to overtime compensation.

COORDINATION: Works with all Hale Farm & Village and Western Reserve Historical Society staff involved in the interpretation of daily life in the museum.

DUTIES:

  1. Care for the health, safety, cleanliness, and breeding schedule of all Hale Farm and Village livestock.
  2. On occasion, provide to the visiting public informative, accurate, and engaging information about Hale Farm and Village, 19th century farming and gardening techniques, the history of Ohio, and 19th century general American history.
  3. Maintenance of fences, gates, feed troughs, and barns.
  4. Wear period appropriate clothing during different climates.
  5. Maintain the physical cleanliness of the program tools, equipment and site.
  6. Undertakes other specific temporary duties as assigned by the Agriculture & Horticulture Coordinator.

QUALIFICATIONS: Be able to prioritize and have flexibility in organizing tasks, especially during periods of visitor interaction.  Must either have experience with large farm animals or an appreciation of their size and care. Be able to make instructions clear to staff and volunteers.  Must have attention to detail and composure under pressure.  This position is physical in nature and candidates must be able to stand for extended periods of time, lift heavy objects and work in a variety of conditions.

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Hale Farm & Village Museum Educator

RESPONSIBILITY: Responsible to the Education Program Manager.
CLASSIFICATION: Part time, non-exempt from overtime
SUPERVISION: N/A
COORDINATION: Works closely with the Education Program Manager to facilitate and enhance educational programming, including school, group and public programs. Activities contribute to the museum’s retail, facility rental, group tour, agricultural, craft and trade and preservation programs.

DUTIES:

          1. Works directly with school groups, youth and the general public, facilitating hands-on educational programming at Hale Farm & Village and outreach locations, including but not limited to schools.
          2. Meets, greets, and checks in groups before the assigned time for their education program.
          3. Reads and researches, as assigned, in preparation for teaching all of the programs offered through the Education Department.
          4. Prepares and maintains the materials used in the in the demonstration and production of assigned areas, as well as for educational programs, including site set-up, clean-up and general assigned maintenance duties.
          5. Participates in the evaluation of programs and provides feedback in a timely and professional manner.
          6. May be asked to help with the development of new program content and methodologies, partnerships, training of new staff, interns and/or volunteers.
          7. Demonstrates additional rural life activities and chores as appropriate to advancing public understanding about farm life in the 19th century Western Reserve, and its relevance today.
          8. Participates in special events sponsored by or at Hale Farm & Village, including mandatory attendance for select Hale Farm community events.
          9. Accountable to the Education Program Manager for authentic, thorough, and engaging presentations to all audiences. This includes but is not necessarily limited to authenticity of dress/appearance, program materials and props, as well as the cleanliness and safety of assigned sites.
          10. Accepts other duties as may be assigned by the Education Program Manager.
          11. As appropriate, may demonstrate the process and contribute to production of a variety of historic crafts & trades or domestic skills specific to early- to mid-19th century rural life, which may include candle making, broom making, spinning, weaving, pottery, and hearth or stove cooking.

QUALIFICATIONS:

          1. Have a desire to teach and work with young people;
          2. Have the ability to work with a wide range of museum personnel, to work independently, but willingly function as a member of a team;
          3. Be able to prioritize, but also have extreme flexibility;
          4. Must exhibit tact, enthusiasm, and professional behavior;
          5. Be dependable and reliable, and able to work to a time schedule;
          6. Possess knowledge of American and Western Reserve history.
          7. Experience in a historic craft & trade area, or arts training and experience in a related area, or the willingness to be trained in new skills as needed;
          8. Be physically able to accomplish routine program tasks, or crafts & trades production and demonstration tasks throughout seasonal conditions.
          9. Training or experience in education is helpful, preferably having an undergraduate degree in social studies, social sciences, humanities, or education; teaching experience in the K-12 range of grades or experience in a museum or youth educational program is beneficial.

All interested applicants should submit a resume and cover letter to Janet Waterman at jwaterman@wrhs.org. No phone calls please.

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Western Reserve Historical Society is an equal opportunity employer.