Employment

 

 

Current Opportunities

 

 

Hale Farm Sales Associate

Responsibility: Responsible to the Sales Manager for assisting with the operations of the gift shop including front line sales and customer service, accuracy, and profitability.

Classification: Part-time, Seasonal & non-exempt from overtime compensation

Supervision: N/A

Coordination: Coordinates with the Sales Manager and Visitor Services to carry out daily admission and retail operations.

Duties:
1. Maintains a flow of merchandise to support level of sales:
– Works with Sales Manager to coordinate sales and merchandise receipts.
– Assists the Sales Manager to manage the point of sale system for the store, keeping consistent with the guidelines of WRHS;
– Accurately record all transactions on the point-of-sale system.

2. Implements an effective visual presentation of merchandise including appropriate signage:
– Maintains a clean, safe work environment, including store, café, and common areas.
– Maintains fixtures and equipment.
– Works with Sales Manager to maintain professional and attractive signage and promotional windows.
– Works with Sales Manger to maintain effective merchandise presentation.

3. Maintains a high level of customer service:
– Develops personal relationships with customers.
– Handles customer exchanges and returns.
– Places special orders and notifies customers of their arrival.
– Performs all admission functions.

4. Maintain Core Performance Standards:
– Commits to a regular schedule.
– Follows dress code and other codes of conduct.
– Provides additional assistance for key events

5. Comply with the Society’s accounting systems and procedures:
– Follows procedures for transfer of shop receipts to the business office on a timely basis.
– Assists to controls operating expenses, including, but not limited to, supplies, merchandise, and equipment.

6. Performs all aspects of Guest Services and Admissions:
– Maintains communication with all departments regarding special events and programs.
– Carries out all policies and procedures for guest services

7. Supports income generation initiatives by identifying and recommending programs and activities based on the strengths of the department that will contribute to the financial success of WRHS.

8. Other duties as assigned by the Hale Farm Sales Manager

Qualifications:
1. Job-related skills include, but are not limited to initiative, goal orientation, creativity, and communication. Ability to walk/stand for long periods of time is necessary.
2. Essential personality traits include enthusiasm, dependability, flexibility, and integrity.

Please submit your resume to Jennifer Atkins at jatkins@wrhs.org. No phone calls please.

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Hale Farm & Village Museum Educator

Responsibility:  Responsible to the Education Program Manager.

Classification:  Part time, seasonal, non-exempt from overtime

Supervision:  N/A

Coordination:  Works closely with the Education Program Manager to facilitate and enhance educational programming, including school, group and public programs.  Activities contribute to the museum’s retail, facility rental, group tour, agricultural, craft and trade and preservation programs.

Duties:
1.  Works directly with school groups, youth and the general public, facilitating hands-on educational programming at Hale Farm & Village and outreach locations, including but not limited to schools.

2.  Meets, greets, and checks in groups before the assigned time for their education program.

3.  Reads and researches, as assigned, in preparation for teaching all of the programs offered through the Education Department.

4.  Prepares and maintains the materials used in the educational programs, including site set-up, clean-up and general assigned maintenance duties.

5.  Participates in the evaluation of programs and provides feedback in a timely and professional manner.

6.  May be asked to help with the development of new program content and methodologies, partnerships, training of new staff, interns and/or volunteers.

7.  Demonstrate variety of rural life activities and chores as appropriate to advancing public understanding about farm life in the 19th century Western Reserve, and its relevance today.

8.  Participates in special events sponsored by or at Hale Farm & Village, including mandatory attendance for select Hale Farm community events.

9.  Accountable to the Education Program Manager for authentic, thorough, and engaging presentations to all audiences.  This includes but is not necessarily limited to authenticity of dress/appearance, program materials and props, as well as the cleanliness and safety of assigned sites.

10. Accepts other duties as may be assigned by the Education Program Manager

Qualifications:
1.  Have a desire to teach and work with young people;

2.  Have the ability to work with a wide range of museum personnel, to work independently, but willingly function as a member of a team;

3.  Be able to prioritize, but also have extreme flexibility;

4.  Must exhibit tact, enthusiasm, and professional behavior;

5.  Be dependable and reliable; be able to work to a time schedule;

6.  Possess knowledge of American and Western Reserve history, and training or experience in education is helpful, preferably having an undergraduate degree in social studies, social sciences, humanities, or education; teaching experience in the K-12 range of grades or experience in a museum or youth educational program is beneficial.
Please submit your cover letter and resume to Lisa Leaman at lleaman@wrhs.org.  No phone calls please.

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Carousel Operator

Responsibility:     Responsible to the Sales Manager for providing excellent guest service for museum guests including, but not limited to, daily visitation and private events.  Responsibilities include ensuring the carousel ride is clean, in safe working order, and that guest safety and satisfaction is a priority.

Classification:    This position is classified as part time, and is non-exempt from overtime compensation.

Supervision:    N/A

Coordination:  Coordinates activities with the front line staff at the History Center.  Coordinates ride maintenance with Vice President of Facilities.

Duties:

1.  Responsible for the overall operation of the Carousel, ensuring that it is open and ready for business and all guests have a positive experience.  Rider safety and guest service is a priority.

2.  Follows all policies and procedures relative to daily visitor access-related operations:  admissions, telephone, signage, orientation materials, visitor comment/complaint(s)

3.  Uphold guest services standards & Maintain rider safety.  These are clearly stated in the Carousel Operating Manual.  They include but are not limited to:

a.  Greet guests in a cheerful manner
b.  Follow and enforce all rules of the ride.
c.  Watch for guests that may need assistance getting on or off the carousel.
d.  Before starting the ride… make sure guests are seated properly, standing near and holding on to their child, all gates are closed and latched.
e.  Do not leave the carousel unattended while it is in motion.
f.  Minimize conversations and focus on the ride and guest safety.
g.  Be alert at all times – no use of electronic devices.

4.  Responsible to ensure routine daily and monthly maintenance needs are met.  Keeps VP of Facilities informed of any mechanical issues and follows up to ensure their timely repair.

5.  Keeps supervisors informed of key issues – including safety, maintenance, and guest service issues.

6.  Receive complaints and resolve them when possible.  Inform supervisor of all guest feedback – positive or negative.

7.  Performs duties in a safe and efficient manner to maintain a safe work environment.

8.  Ensures high standards of WRHS by actions, appearance, and attitude at all times and in all places.

9.  Supports institution-wide evaluation and data collection programs, including visitor experience, exhibits, public programs, and research services.

10.  Promote and sell memberships.

11.  Other duties as assigned by the Sales Manager

Qualifications:

1.  Previous experience working with the public.
2.  Job-related skills include, but are not limited to, initiative, goal orientation, creativity, organization, communication, and physical stamina.
3.  Essential personal traits include enthusiasm, dependability, tact, flexibility, and the capacity to work with a variety of people of all ages and backgrounds with a focus on the customer.
4.  Able to work with a team and motivate people.

Requirements:
1.  Must be able to stand for long periods of time.
2.  Must be able to lift minimum 25 lbs.
3.  Must have flexibility to work nights and weekends.
4.  Must uphold the WRHS Core Values – Integrity, Stewardship, Connectivity, Innovation

Please submit your resume to Angie Lowrie at alowrie@wrhs.org.  No phone calls please.

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Guest Services Associate

Responsibility:  Responsible to the Sales Manager for providing excellent guest service and coordination for museum guests including, but not limited to, daily visitation and private events.

Classification:  This position is classified as part-time, and is non-exempt from overtime compensation.

Supervision:  N/A

Coordination:  Coordinates activities with the front line staff at the History Center.  Coordinates with vendors and point person/client for private events to tour facilities and organize functions.

Duties:

1.  Individual and group visitor control and assistance.

2.  Assist with incoming calls and admission inquiries.

3.  Execute daily operation regarding group and individual ticket and museum store sales.

4.  Support the carousel operation by upholding guest services standards & maintaining rider safety.  These are clearly stated in the Carousel Operating Manual.  They include:

a.  Greet guests in a cheerful manner
b.  Follow and enforce all rules of the ride.
c.  Watch for guests that may need assistance getting on or off the carousel.
d.  Before starting the ride… make sure guests are seated properly, standing near and holding on to their child, all gates are closed and latched.
e.  Do not leave the carousel unattended while it is in motion.
f.  Minimize conversations and focus on the ride and guest safety.
g.  Be alert at all times – no use of electronic devices.

5.  Keeps supervisors informed of key issues – including safety, maintenance, and guest service issues.

6.  Receive complaints and resolves them when possible.  Informs supervisor of all guest feedback – positive or negative.

7.  Performs duties in a safe and efficient manner to maintain a safe work environment.

8.  Accurately record all transactions on the point-of-sale system.

9.  Ensures high standards of WRHS by actions, appearance, and attitude at all times and in all places.

10.  Assist customers with merchandise selections and/or information about museum galleries, exhibits, and events.

11.  Promote and sell memberships.

12.  Support the Sales Manager to conduct site tours of the History Center to interested clients on a one-to-one basis.

13.  Assist the coordination of logistics for site rentals.  Be on site from start to finish for assigned events.

14.  Assist in controlling alcohol inventory for private parties.

15.  Maintain Core Performance Standards:

a.  Commit to a regular schedule
b.  Follow dress code and other codes of conduct as explained in the WRHS employee handbook

16.  Stay alert at all times to prevent damage and theft.

17.  Support income generation initiatives by identifying and recommending programs and activities based on the strengths of the department that will contribute to the financial success of WRHS.

18.  Other duties as assigned by the Sales Manager

Qualifications:

1.  Previous experience working with the public.
2.  Job-related skills include, but are not limited to, initiative, goal orientation, creativity, organization, and communication.
3.  Candidate will possess a pleasant manner, be observant, tactful, tolerant, honest, alert, and in good health.
4.  Able to work with a team and motivate people.

Requirements:

1.  Must be able to stand for long periods of time.
2.  Must be able to lift minimum 25 lbs.
3.  Must have flexibility to work nights and weekends.
4.  Must uphold the WRHS Core Values – Integrity, Stewardship, Connectivity, Innovation

Please submit your resume to Angie Lowrie at alowrie@wrhs.org.  No phone calls please.

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Hale Farm & Village Rental Event Staff

Responsibility:    This position is responsible to the Sales Staff Lead at Hale Farm and Village.

Classification:    Part time, non-exempt from overtime

Coordination:    This is a part time customer service/security/maintenance position.  Working in conjunction with full-time Hale Farm and Village staff, employee is responsible for ensuring the rental customer needs are met and that rental customers have a safe and fun experience at HFV.

Duties:
1.  Protect the collection, premises, employees and visitors against fire, theft, vandalism and other dangers that might result in injury, damage or loss

2.  Conduct regular inspections of the premises and other duties as assigned

3.  Set-up and take down of tables and banquet furniture

4.  Restroom maintenance

5.  Ensure visitors remain in appropriate rented areas

6.  Remain alert while on duty and to be aware of the activities within the designated post

7.  Maintain confidentiality within the department

8.  May be assigned other tasks necessary to assure the operational function of Hale Farm & Village

Qualifications:
1.  Experience with customer service
2.  Comfortable speaking publicly
3.  Ability to lift 25 pounds
4.  Must be able to sit or stand for extended periods of time
5.  Must be able to do light duty cleaning

Dates of Employment:
March through December weekends and evenings, times depend on rental schedule.
Typically evening rentals are 4pm to 12am

Please email your resume to Jennifer Pinkston Dukes at jdukes@wrhs.org or mail to Hale Farm & Village, Attn HR: Rental Staff,  PO Box 296, Bath, OH  44210.

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Western Reserve Historical Society is an equal opportunity employer.