CURRENT OPPORTUNITIES
Hale Farm & Village Sales Manager
Hale Farm & Village Restoration Carpenter
Hale Farm & Village Museum Educator
Hale Farm & Village Farm Hand
Hale Farm & Village Tram Driver
Hale Farm & Village Sales Manager
Hale Farm & Village, a museum of the Western Reserve Historical Society (WRHS), seeks a Sales Manager to oversee earned revenue initiatives at this 19th century outdoor living history museum. The museum is looking for a qualified professional to revitalize the museum’s retail, wholesale, facility rental, group sales, and food service programs. The Sales Manager will increase retail revenue in the museum store by creating a one of a kind shopping experience on site and on line that features HFV made artisan products and a variety of historically inspired, museum quality merchandise. The Sales Manager will expand opportunities for facility rentals and group visits that include but are not necessarily limited to motor coach tours, customized experiences, joint ticket opportunities with partner institutions, historically themed meal programs, and corporate team building programs. The Sales Manager will further develop Hale Farm’s new Café and Catering operation to advance the museum’s commitment to serving quality, historically inspired foods made with locally grown produce and meats, an initiative that reflects the museum’s renewed focus on farming.
COORDINATION: Coordinates closely with the WRHS Director of Sales & Marketing to develop sales and merchandise inventory strategies; with major departments of the Society for product development suggestions; and with the HFV Director for day-to-day operations of the store and Café, and for special events. Coordinate financial reporting and administrative support with the HFV / WRHS Business Office. Contributes to and participates in collaborative efforts between HFV store/admissions and other WRHS departments and sites. Offers ideas and suggestions for expanding and unifying sales efforts across the institution.
RESPONSIBILITIES: Retail & Wholesale Sales
Objective: Grow HFV retail revenue by providing guests with a unique shopping experience where they discover one of a kind HFV hand-made artisan pieces and a variety of historically inspired, quality museum merchandise
Duties:
1. Maintains a flow of product and merchandise to support level of sales:
• Works with the Director of Sales & Marketing to coordinate sales and merchandise receipts;
o Reorder best selling product and merchandise
o Take steps to liquidate slow selling merchandise
• Manage and administer the point of sale system for HFV, consistent with WRHS guidelines
• Plans and supervises annual physical inventory;
• Coordinates with other departments to take advantage of retail and wholesale opportunities, particularly HFV craft and trade products
• Creates program to generate additional retail and wholesale sales
2. Implements an effective visual presentation of product and merchandise:
• Ensures all product is appropriately signed;
• Maintains a clean, safe work environment;
• Maintains fixtures and equipment;
• Supports and contributes ideas and information to the HFV section of the WRHS web site as it relates to admissions and retail sales.
3. Maintains the highest level of customer service:
• Coordinates customer service activities with WRHS Director of Community Engagement
• Develop and train an efficient, dedicated staff
a. Prepares work schedules
b. Enforces dress code and other codes of conduct
• Evaluate individual job performance of reporting employees per WRHS policy
• Develop personal relationships with customers and vendors;
• Place special orders and notify customers of their arrival;
• Maintain direct mail list and customer database;
• Manage and perform all admission functions and supervises admissions staff.
4. Controls retail and wholesale store operating expenses and complies with WRHS accounting systems and procedures:
• Follows procedures for transfer of sales receipts to the business office on a timely basis;
• Controls all operating expenses including, but not limited to, salary cost, supplies, merchandise, and equipment;
• Responsible for balancing sales receipts at the close of each business day
Food Service
Objective: Develop a business plan for the HFV Café & Catering Program, including an overall plan for the visitor experience that elevates the availability and importance of quality, historically inspired foods made with locally grown and grazed produce and meats. This reflects the museum’s focus on historic agriculture and links to current/future trends.
• Direct all HFV revenue initiatives for in house and/or contracted food service providers in coordination with the HFV Director and the WRHS Director of Sales & Marketing.
Group Sales
Objective: Expand HFV opportunities for group visits, including but not limited to motor coach tours, customized experiences, historically themed meal programs, health and wellness activities, and corporate outings.
Facility Rentals:
Objective: Expand HFV opportunities to earn income from facility rentals
5. Sell site for rental and group tours
• Conduct Site tours of Hale Farm throughout the year to interested rental and group tour clients on a one-on-one basis.
• Coordinate with client and caterer all logistics for the event.
• Prepare, coordinate, and process reservation databases for special programs, group tours, and rentals
• Coordinate with Director of Sales & Marketing, visitor bureaus, and tourist councils to host group sales-related FAM tours
6. Supports income generation initiatives by identifying and recommending programs and activities based on the strengths of the department that will contribute to the fiscal success of WRHS.
7. Maintain business files in an organized, professional and current manner
QUALIFICATIONS:
1. Job-related skills include, but are not limited to initiative, goal orientation, creativity, and communication. Ability to walk/stand for long periods of time is necessary. Ability to manage time effectively is critical, and ability to thrive within a team environment is essential.
2. Bachelor’s Degree required; Degree in Sales, Marketing, Hospitality, American History or a related field preferred, but not necessarily required.
3. Minimum three years of previous sales experience in a museum and/or a non-profit retail operation desirable, but not necessarily required.
4. Experience working with the public required
5. Essential personality traits include enthusiasm, dependability, flexibility, integrity.
6. Qualified candidates must subscribe to the highest levels of customer service
Please send resumes to kfalcone@wrhs.org. No phone calls please.
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Hale Farm & Village Restoration Carpenter
RESPONSIBILITY: Responsible to the Site Manager/Property Manager at Hale Farm and Village
CLASSIFICATION: This position is classified as temporary, full time operational position and is non-exempt regarding overtime compensation
SUPERVISION: None
DUTIES:
1. Carries out assigned restoration and routine maintenance projects at HF&V including but not limited to:
a. Rough and finish carpentry
b. Masonry
c. Plaster repair
d. Painting
e. Plumbing
f. Electrical
2. General grounds maintenance including but not limited to landscaping
3. Undertakes other specific duties as assigned by Site Manager/Property Manager of HFV.
QUALIFICATIONS:
Minimum of three years training as a carpenter/cabinetmaker plus a minimum of 2 years experience in one of the above fields. Some college is desirable. Ability to read blueprints, operate backhoe, produce and install moldings, as well as other building elements found in historic structures. Must be sensitive to and knowledgeable of Historic preservation practices and or the willingness to learn
REQUIREMENTS:
- Must be able to lift minimum of 50 lbs.
- Stand for extended periods of time
- Perform work in all weather conditions
- Interest in historic structures and preservation
- Willingness to learn
- Detail oriented
- College degree and/or construction experience
- Valid driver’s license and reliable vehicle
Please email resumes to jklein@wrhs.org. No phone calls please.
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Museum Educator Hale Farm & Village
RESPONSIBILITY: Responsible to the Education Program Manager.
CLASSIFICATION: This position is classified as part-time.
SUPERVISION: None.
COORDINATION: Works closely with the Education Program Manager to facilitate and enhance educational programming, including school, group and public programs. Activities contribute to the museum’s retail, facility rental, group tour, agricultural, craft and trade and preservation programs.
DUTIES:
1. Works directly with school groups, youth and the general public, facilitating hands-on educational programming at Hale Farm & Village and outreach locations, including but not limited to schools.
2. Meets, greets, and checks in groups before the assigned time for their education program.
3. Reads and researches, as assigned, in preparation for teaching all of the programs offered through the Education Department.
4. Prepares and maintains the materials used in the educational programs, including site set-up, clean-up and general assigned maintenance duties.
5. Participates in the evaluation of programs and provides feedback in a timely and professional manner.
6. May be asked to help with the development of new program content and methodologies, partnerships, training of new staff, interns and/or volunteers.
7. Demonstrate variety of rural life activities and chores as appropriate to advance public understanding about farm life in the 19th century Western Reserve, and its relevance today.
8. Participates in special events sponsored by or at Hale Farm & Village, including mandatory attendance for select Hale Farm community events.
9. Accountable to the Education Program Manager for authentic, thorough, and engaging presentations to all audiences. This includes but is not necessarily limited to authenticity of dress/appearance, program materials and props, as well as the cleanliness and safety of assigned sites.
10. Accepts other duties as may be assigned by the Education Program Manager
QUALIFICATIONS:
Have a desire to teach and work with young people;
Have the ability to work with a wide range of museum personnel, to work independently, but willingly function as a member of a team;
Be able to prioritize, but also have extreme flexibility;
Must exhibit tact, enthusiasm, and professional behavior;
Be dependable and reliable; be able to work to a time schedule;
Possess knowledge of American and Western Reserve history, and training or experience in education is helpful, preferably having an undergraduate degree in social studies, social sciences, humanities, or education; teaching experience in the K-12 range of grades or experience in a museum or youth educational program is beneficial.
Please send resumes to lleaman@wrhs.org. No phone calls please.
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Hale Farm and Village Farm Hand
RESPONSIBILITY: This position is responsible to the Property Manager of Hale Farm and Village for the feeding and maintenance of all animal activities. The position must also work collaboratively with the AG Program Manager
CLASSIFICATION: This position is classified as part-time and is non-exempt with regard to overtime compensation.
COORDINATION: Works with all HFV and WRHS staff involved in the interpretation of daily life in the museum.
DUTIES:
-Care for the health, safety, cleanliness, and breeding schedule of all Hale Farm and Village animals.
-Provide to the visiting public informative, accurate, and engaging information about Hale Farm and Village, 19th century farming and gardening techniques, the history of Ohio, and 19th century general American history.
-Maintenance of fences, gates, feed troughs, and barns. Wear period appropriate clothing during different climates.
-Maintain the physical cleanliness of the program utensils and of the site.
-Undertakes other specific temporary duties as assigned by the Agricultural Program manager and the Property Manager for Hale Farm and Village.
QUALIFICATIONS: Be able to prioritize and have flexibility in organizing tasks, especially during periods of visitor interaction. Must either have experience with large farm animals or an appreciation of their size and care. Be able to make instructions clear to staff and volunteers. Must have attention to detail and composure under pressure. This position is physical in nature and candidates must be able to stand for extended periods of time, lift heavy objects and work in a variety of conditions.
Please send resumes to jklein@wrhs.org. No phone calls please.
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Hale Farm & Village Tram Driver
Job description/responsibilities:
This is a position of great responsibility and customer service picking up and dropping off visitors to and from Hale Farm and Village and the Cuyahoga Valley Scenic Railroad. Responsibilities include ensuring the vehicles are clean, in safe working order and fueled at the beginning of each day. When the tram does not run, for any reason, the person will be assigned to other Hale Farm and Village site needs including, but not limited to, maintenance, food service and customer service.
Qualifications:
- Clean driving record
- Valid Ohio driver's license (CDL preferred, but not mandatory)
- Experience operating material handling equipment preferred (fork lift, etc)
- Experience pulling trailer's preferred, but not mandatory
- Comfortable speaking publicly
- Ability to lift 25 pounds
- Must be able to sit for extended periods of time without air conditioning
- Must be able to work outdoors in all weather conditions
Dates of Employment:
June through August - Wednesday through Sunday 9 AM - 3 PM
September through October - Saturday & Sunday 9 AM - 3 PM
We are also looking for tram drivers to work weekend evenings 3-4 hours when necessary
Please submit resumes to jklein@wrhs.org. No phone calls please.
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