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Current Opportunities

   

Sales Manager


Responsibility:
Responsible to the Director/Site Manager of Hale Farm & Village for overseeing all earned income activities at Hale Farm & Village and for the operations of the Gatehouse Visitor Center. Earned income areas include, but are not limited to, ticket sales, retail and wholesale sales in museum stores, Café and Catering, group sales, and facility rentals (HFV).


Classification: This position is classified as full-time, professional, and the incumbent is exempt from overtime compensation.

Supervision: Hale Farm and Village Sales, Café, and Event Associates, as well as volunteers and/or interns.

Coordination: Coordinates closely with the Hale Farm & Village Director/Site Manager to develop sales and merchandise inventory strategies; with major departments of the Society for product development suggestions; and with the HFV Director/Site Manager for day-to-day operations of the store and Café, and for special events. Coordinate financial reporting and administrative support with the HFV / WRHS Business Office. Contributes to and participates in collaborative efforts between HFV store/admissions and other WRHS departments and sites. Offers ideas and suggestions for expanding and unifying sales efforts across the institution.

Responsibilities:
Retail & Wholesale Sales
Objective: Grow HFV retail revenue by providing guests with a unique shopping experience where they discover one of a kind HFV handmade artisan pieces and a variety of historically inspired, quality museum merchandise
Duties:
1. Maintains a flow of product and merchandise to support level of sales:
   • Works with the Director/Site Manager of Hale Farm & Village to coordinate sales and merchandise receipts;
      o Reorder best selling product and merchandise
      o Take steps to liquidate slow selling merchandise
   • Manage and administer the point of sale system for HFV, consistent with WRHS guidelines
   • Plans and supervises annual physical inventory;
   • Coordinates with other departments to take advantage of retail and wholesale opportunities, particularly HFV craft and trade products
   • Implement program to generate additional retail and wholesale
sales
2. Implements an effective visual presentation of product and merchandise:
   • Ensures all product is appropriately signed;
   • Maintains a clean, safe work environment;
   • Maintains fixtures and equipment;
   • Supports and contributes ideas and information to the HFV section of the WRHS web site as it relates to admissions and retail sales.
3. Maintains the highest level of customer service:
   • Coordinates customer service activities with WRHS Director of Community Engagement
   • Develop and train an efficient, dedicated staff
      a. Prepares work schedules
      b. Enforces dress code and other codes of conduct
      • Evaluate individual job performance of reporting employees per WRHS policy
      • Develop personal relationships with customers and vendors;
      • Place special orders and notify customers of their arrival;
      • Maintain direct mail list and customer database;
      • Manage and perform all admission functions and supervises admissions staff.

4. Controls retail and wholesale store operating expenses and complies with WRHS accounting systems and procedures:
   • Follows procedures for transfer of sales receipts to the business office on a timely basis;
   • Controls all operating expenses including, but not limited to, salary cost, supplies, merchandise, and equipment;
   • Responsible for balancing sales receipts at the close of each business day

Food Service
Objective: Develop a business plan for the HFV Café & Catering Program, including an overall plan for the visitor experience that elevates the availability and importance of quality, historically inspired foods made with locally grown and grazed produce and meats. This reflects the museum’s focus on historic agriculture and links to current/future trends.
• Direct all HFV revenue initiatives for in house and/or contracted food service providers in coordination with the HFV Director/Site Manager.

Group Sales
Objective: Expand HFV opportunities for group visits, including but not limited to motor coach tours, customized experiences, historically themed meal programs, health and wellness activities, and corporate outings.

Facility Rentals
Objective: Expand HFV opportunities to earn income from facility rentals

5. Sell site for rental and group tours
• Conduct Site tours of Hale Farm throughout the year to interested rental and group tour clients on a one-on-one basis.
• Coordinate with client and caterer all logistics for the event.
• Prepare, coordinate, and process reservation databases for special programs, group tours, and rentals
• Coordinate with Director of Sales & Marketing, visitor bureaus, and tourist councils to host group sales-related FAM tours

6. Supports income generation initiatives by identifying and recommending programs and activities based on the strengths of the department that will contribute to the fiscal success of WRHS.

7. Maintain business files in an organized, professional and current manner

Qualifications:
1. Job-related skills include, but are not limited to initiative, goal orientation, creativity, and communication. Ability to walk/stand for long periods of time is necessary. Ability to manage time effectively is critical, and ability to thrive within a team environment is essential.

2. Bachelor’s Degree required; Degree in Sales, Marketing, Hospitality, American History or a related field preferred, but not necessarily required.

3. Minimum three years of previous sales experience in a museum and/or a non-profit retail operation desirable, but not necessarily required.

4. Experience working with the public required

5. Essential personality traits include enthusiasm, dependability, flexibility, integrity.

6. Qualified candidates must subscribe to the highest levels of customer service

Please submit your cover letter and resume to Jennifer Dukes at jdukes@wrhs.org or mail your application to Western Reserve Historical Society, Attn HR: Sales Manager, 10825 East Blvd, Cleveland, OH 44106. No phone calls please.

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History Center Curriculum and Programs Specialist


Responsibility:    This position is responsible to the Education and Public Programs Manager for the development and successful implementation of all programming presented by the History Center to public and school-based audiences, both on and off site.

Classification:    This position is classified as full-time professional and is exempt with regard to overtime compensation.

Supervision:    This position is responsible for supervising all program and curriculum development projects and contributors, which may include museum educators, interns and volunteers.

Coordination:   
1.  Coordinates the operational needs of programs with the HC Education and Public Programs Manager and HC Education and Public Programs Coordinator.
2.  Contributes to and participates in collaborative efforts between HC and community partners regarding educational and public programming. Offers ideas and suggestions for improving and expanding these opportunities.

Duties:   
1.  Works on collegial basis with HC professional staff to develop, implement and present creative and dynamic onsite, outreach, online and digital programming,  classes  and tours for all ages.
2.  Develop, review, update and rewrite standards-based curriculum as needed.
3.  Develop, review, update, and execute public programs.
4.  In conjunction with the Education and Public Programs Coordinator, develop and implement museum educator, volunteer, docent and intern training programs.
5.  In conjunction with the Education and Public Programs Manager, insures and maintains high standards of quality for all programming presented by the History Center, including both third and first person interpretation.
6.  Supports income generation initiatives by identifying and recommending educational and public programs and events based on the strengths of the History Center that will contribute to the financial success of WRHS.
7.  Plans and monitors supplies and spaces needed for HC programming, and coordinates needs with Education and Public Programs Coordinator.
8.  Develop and interpret participant evaluations for HC programs, utilizing feedback to improve experiences.
9.  Develop summer programming including camps and workshops.
10. Undertakes other specific temporary duties as assigned by the Education and Public Programs Manager.
   
Qualifications:   
1.  The ability to perform historic research to supplement new and    existing programs is essential to the success of this position.
2.  The incumbent must possess an undergraduate degree in education, museum studies, public history or related field.
3.  Knowledge of Cleveland, Ohio and United States History.
4.  The ability to write curriculum that aligns to state standards is essential. 
5.  The ability to engage all age-levels and audiences, preschool through senior adult.
6.  The ability to communicate effectively with others, manage details, maintain stability under pressure, and have the flexibility to handle multiple tasks is highly desirable.
7.  Creativity, enthusiasm, positive demeanor, confidentiality, and reliability are crucial to the success of this position.
8.  Must be willing to work a flexible schedule to assist with and manage the periodic weekend and evening program needs of HC.

Please submit your cover letter and resume to Jennifer Dukes at jdukes@wrhs.org or mail it to Western Reserve Historical Society, Attn HR: Curriculum Specialist, 10825 East Blvd, Cleveland, OH  44106.  Deadline to apply is Friday, August 8, 2014.

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History Center Protection Services Officer


Responsibility:  Responsible to the VP of Facilities for the monitoring and protection of the structures, collections, staff, and visitors of the Western Reserve Historical Society.
               
Classification:  This position is classified as part time, operational and is non-exempt with regard to overtime compensation.

Supervision:  Reports to the VP of Facilities for daily assignment.  No direct supervision of others within the department.                  

Coordination:  Through the VP of Facilities works with the Society’s departments and auxiliaries on a daily basis.

Duties:           
1.  Individual and group visitor assistance and control.
2.  Protect the collection, premises, employees and visitors against fire, theft, vandalism and other dangers that might result in injury, damage or loss.
3.  Conduct regular inspections of the premises as assigned.
4.  Remain alert while on duty and maintain awareness of the activities within the designated post.
5.  Maintain confidentiality within the department.
6.  Other tasks as assigned by the VP of Facilities and as necessary to assure the operational function of WRHS.

Qualifications:  Pleasant manner, observant, tactful, tolerant, honest, alert, and neat.  Conscientious in following regulations and instruction from higher authority.  The candidate must not be convicted of any felony or misdemeanor involving any crime of dishonesty, breach of trust, theft, violence, or substance abuse.

Please submit your resume to Jennifer Dukes by email at jdukes@wrhs.org or via mail at Western Reserve Historical Society, Attn HR: Protection Services, 10825 East Blvd, Cleveland, OH  44106. No phone calls please.

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Special Event Protection Services Officer


Responsibility:  Responsible to the VP of Facilities, Western Reserve Historical Society.

Classification:  This position is classified as part time, operational and is non-exempt  with regard to overtime compensation.

Supervision:  Reports to the VP of Facilities for daily assignment. No direct Supervision of others within the department.

Coordination:  Through the VP of Facilities works with the Society’s departments and auxiliaries on a daily basis, as well as on behalf of the society’s special events and programs.

Duties:           
1.  Individual and group visitor control and assistance.
2.  Protect the collection, premises, employees and visitors against fire, theft, vandalism and other dangers that might result in injury, damage or loss.
3.  Conduct regular inspections or duties of the premises as assigned.
4.  To remain alert while on duty and to be aware of the activities within the designated post.
5.  The officer may be assigned other tasks necessary to assure the operational function of the WRHS.
6.  Maintain confidentiality within the department.

Qualifications:       
Pleasant manner, observant, tactful, tolerant, honest, alert, and neat. Conscientious in following regulations and instruction from higher authority. The candidate must not be convicted of any felony or misdemeanor involving any crime of dishonesty, breach of trust, theft, violence or substance abuse.

Please submit your resume to Jennifer Dukes by email at jdukes@wrhs.org or via mail at Western Reserve Historical Society, Attn HR: Special Events, 10825 East Blvd, Cleveland, OH  44106. No phone calls please.

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Hale Farm & Village Tram Driver


Job description/responsibilities:
This is a position of great responsibility and customer service picking-up and dropping off visitors to and from Hale Farm & Village and the Cuyahoga Valley Scenic Railroad.
Responsibilities include ensuring the vehicles are clean, in safe working order and fueled at the beginning of each day. When the tram does not run, for any reason, the person will be assigned to other Hale Farm & Village site needs including but not limited to maintenance, landscaping, food service and customer service.

Qualifications:
•    Clean driving record
•    Valid Ohio drivers license (CDL preferred but not mandatory)
•    Experience operating material handling equipment preferred (fork lift etc.)
•    Experience pulling trailers preferred but not required
•    Comfortable speaking publicly
•    Ability to lift 25 pounds
•    Must be able to sit for extended periods of time with out air conditioning
•    Must be able to work outdoors in all weather conditions 


Dates of Employment:
June through August – wed. through Sun. 9am to 3pm
September through October – Sat. & Sun. 9am to 3pm

We are also looking for tram drivers to work weekend evenings 3-4 hours when necessary

Please email your resume to Jason Klein at jklein@wrhs.org or mail your resume to Hale Farm & Village, Attn HR: Tram Driver,  PO Box 296, Bath, OH  44210.

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Hale Farm & Village Rental Event Staff


Responsibility:    This position is responsible to the Sales Staff Lead at Hale Farm and Village.

Classification:    Part time, non-exempt from overtime

Coordination:    This is a part time customer service/security/maintenance position.  Working in conjunction with full-time Hale Farm and Village staff, employee is responsible for ensuring the rental customer needs are met and that rental customers have a safe and fun experience at HFV.

Duties:
1.  Protect the collection, premises, employees and visitors against fire, theft, vandalism and other dangers that might result in injury, damage or loss

2.  Conduct regular inspections of the premises and other duties as assigned

3.  Set-up and take down of tables and banquet furniture

4.  Restroom maintenance

5.  Ensure visitors remain in appropriate rented areas

6.  Remain alert while on duty and to be aware of the activities within the designated post

7.  Maintain confidentiality within the department

8.  May be assigned other tasks necessary to assure the operational function of Hale Farm & Village

Qualifications:
1.  Experience with customer service
2.  Comfortable speaking publicly
3.  Ability to lift 25 pounds
4.  Must be able to sit or stand for extended periods of time
5.  Must be able to do light duty cleaning


Dates of Employment:
March through December weekends and evenings, times depend on rental schedule.
Typically evening rentals are 4pm to 12am

Please email your resume to Jennifer Pinkston Dukes at jdukes@wrhs.org or mail to Hale Farm & Village, Attn HR: Rental Staff,  PO Box 296, Bath, OH  44210.

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Western Reserve Historical Society is an equal opportunity employer.