CHC Plan Your Visit Details

 

Plan Your Visit

Ticket Information

A limited number of reservation-only timed tickets are available for WRHS Members and General Public HERE. In this first phase of reopening, a maximum number of 25 visitors per 15 minutes are available. 

The first hour of each day (10:00 am to 11:00 am) is reserved for at-risk visitors.

The last ticket reservation for the day is at 3:00 pm. For the safety and security of the museum’s visitors, you must register all guests in your party when reserving tickets.

Timed tickets will be limited to no more than 10 guests per household. At this time, there will be no on-site ticket sales.

The museum will close at 4:00 pm.

CLICK HERE to download an updated museum map.


When can members reserve tickets?

Members will have access to tickets first and may make reservations if their membership account is active. To verify, renew or upgrade membership levels, email memberships@wrhs.org  or call 216-721-5722 x 1404

  • Friday, July 24th is reserved for Members Only

Please present your membership card with your ID and tickets. Tickets are nontransferable.

When can the general public reserve tickets?

How do I reserve my tickets?

Reserve tickets online HERE.


Visitors should review the museum’s new guidelines prior to their visit.

Visitors must arrive at—not before—the time specified on their ticket to maintain safety limits.


Plan Your Cleveland History Center Visit

 

What is the CHC doing to improve my safety?

WRHS’s top priority is the safety of its visitors, volunteers, and staff. To deliver a low-contact, high-quality visitor experience, the institution developed an internal task force and consulted with health authorities and peer institutions across the country to establish coronavirus protocols and site-specific safety measures. This includes enhanced daily cleaning, antibacterial solution stations throughout the museum, reduced capacity, promoting social distancing, and mandating face coverings.

Guests will also be asked a series of health screening questions in order to determine if they are well enough to enter the facility.

Why is the museum mandating face coverings?

The CDC recommends wearing face coverings in social settings to slow the spread of COVID-19. In compliance with Cleveland Mayor Frank Jackson’s mandate, WRHS is requiring everyone, including staff and volunteers, to wear a face covering that covers the mouth and nose for the duration of their visit.  


Should you have a medical condition that precludes you from wearing a face covering, please call 216-721-5722 x1315.

When will the Cleveland History Center Reopen

CHC will reopen with modified hours on Friday, July 24 at 10:00 am for Members Only. 

CHC will reopen with modified hours on Saturday, July 25 at 10:00 am for the General Public and Members.

During this first phase, hours are Friday, Saturday & Sunday, 10:00 a.m. to 4:00 p.m.

I reserved tickets; how should I prepare for my visit?

To prepare for your visit, please review the new guidelines here.

Please conduct a self-assessment health screening prior to arriving the day of your visit.

Please arrive at—not before—the time on your ticket to maintain safety limits. 

Don’t forget your mask!  And please ensure that all members in your party bring theirs, too. Contact us in advance if special health requirements prevent you from wearing a mask.  Call 330-666-3711 to make arrangements prior to your arrival.

Where should I park, and how will I pay my fee?

Parking is available in the museum’s adjacent parking lot located off Magnolia Drive.

Parking fees may be paid “in lane” upon exit using a credit card.

WRHS Members receive discounted flat rate parking at $5 per vehicle.  Members can pay inside, near the exit, before leaving.

Where and how do I enter the building?

You will enter the building through the Reinberger entrance adjacent to the CHC Parking Lot located off Magnolia Drive. The East Boulevard entrance will be closed at this time. 

Upon arrival, museum staff will greet you and confirm that you have conducted the pre-visit health assessment. Face coverings are required at this point and for the duration of your visit.

All visitors will have their pre-reserved tickets scanned. 

Please present your ID with your tickets. Members, please present your membership card with your ID and tickets. Tickets are nontransferable.

Wayfinding signage and staff will assist visitors in navigating their experience. 

Is my ticket valid all day? Am I able to leave and return?

Your ticket is valid all day, but once you leave the museum, you will not be readmitted. 

What if I am late or miss my ticketed entry time?

If you arrive more than 15 minutes after the time on your ticket, the museum will attempt to admit you at the next available time slot that day.  Please note that due to safety limits, entry is not guaranteed.

What amenities and sites will be open?

CLICK HERE to download an updated museum map.

Visitors to the Cleveland History Center can expect to safely explore:

 

What amenities and sites will be closed?

The museum and café, water fountains, and coat room will initially remain closed.

The Euclid Beach Park Grand Carousel will remain closed until further notice.

Additionally, the two historic mansions, Kidzibits, and Chisholm Halle Costume Wing will remain closed.

 

See the full list of current open exhibitions hereAs WRHS assesses its first phase of reopening and receives permission from state and local officials to safely extend its experience, more galleries, and exhibitions will become available to visitors.

Where may I store my personal items?

The museum recommends leaving any valuable items at home. Please leave coats, umbrellas, backpacks, and any other items that would need to be stored in your vehicle. There is no coat check and these items are not permitted in the museum.

The Cleveland History Center is not responsible for any lost or stolen items. 

If the café and museum store are closed, where may I get something to eat or drink?

The museum encourages you to eat before or after visiting. For Uptown dining options, please refer to the Dining page on University Circle Incorporated’s website.

Are there special guidelines for touring the property?

Keeping safe distances between parties is required. Signage will be posted throughout the museum indicating safe distances and wayfinding that optimizes the experience for all visitors.

Staff will monitor the galleries, bathrooms, and elevators, helping to ensure a comfortable and safe experience for all.

As WRHS assesses its first phase of reopening and receives permission from state and local officials to safely extend its experience, more galleries, and exhibitions will become available to visitors.

Are public tours and on-site programming available? 

At this time, the museum will not offer public tours or on-site programs. Please visit the museum’s website at www.wrhs.org for more information about upcoming virtual programs.
WRHS is monitoring the coronavirus situation regularly and will modify its protocols and policies as new information from state and local officials and the CDC becomes available.


Connect Online

In addition to on-site visitation, the Cleveland History Center will continue to offer virtual experiences and programs so that at-home visitors can connect with us while social-distancing protocols remain in place. History@Home  offers an abundance of online resources and activities to access the museum’s collections and includes virtual events and programs.